Patron Services and Outreach Coordinator – Waterbury Public Library (Waterbury, VT)

Summary
The Patron Services and Outreach Coordinator provides friendly, timely, and courteous service to patrons in-library and off-site. This position is responsible for performing patron service, technology assistance and general clerical work at the Help Desk. This employee manages patron records and the flow of items loaned to local patrons, and provides patrons with assistance in their research, provides some outreach services and youth programming support, and oversees volunteers for a variety of library needs.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

  • Assist library patrons before other duties, both in person and on the phone;
  • Provide a welcoming atmosphere for all patrons;
  • Provide reader’s advisory services;
  • Assist patrons with research including catalog and Inter Library Loans searches;
  • Register and familiarize new patrons with library services;
  • Manage and maintain the Help Desk to provide orderly circulation of library materials to patrons, including maintenance and creation of informational pamphlets and circulation related forms; handle program registrations;
  • Maintain the patron database and provide a variety of patron services and reports using the library’s fully integrated automated library system
  • Assist with collection of circulation and visit statistics as required; assist with compiling appropriate statistics;
  • Receive fines and donations; handle petty cash receipts and records;
  • Provide occasional outreach services outside the Library, such as delivery for homebound patrons, child care providers, senior housing; create positive relationships with partner organizations;
  • A valid driver’s license and the ability to drive own personal vehicle with valid insurance to some off-site locations (Reimbursement will be provided for mileage.);
  • Assist with the training of new staff and subs and maintain and update circulation and volunteer procedure documents;
  • Assist with Youth Programming on occasion;
  • Along with the Library Director, manage library volunteers, including recruitment, training, scheduling, and recognition;
  • Create and arrange library displays and self-directed (“passive”) programs along with other staff;
  • Notify staff of comments and suggestions received at the circulation desk; refer problems to Library Director or Assistant Librarian;
  • Support advertising of events and services with displays, communications at the circulation desk and select social media including Instagram, Facebook and Front Porch Forum and occasionally produce physical fliers
  • Contributes to the Library’s website content
  • Attend workshops, webinars and conferences to keep abreast of changes in library science; attend monthly staff meetings and other trainings;
  • Assume additional duties as required.

PREFERRED TECHNOLOGY SKILLS:

  • Basic skills in Excel;
  • Intermediate proficiency in Word, Publisher or Canva, email, social media, internet and database searching, fax, scanner, photocopiers, audio-visual equipment, and common electronic tablets and readers;
  • Ability to gain proficiency in Circulation, Patron, and Searching modules of the library’s ILS, and databases to which the library subscribes.
  • Ability to actively learn and teach library third party vendor platforms such as downloadable e- and audiobooks, streaming and other online resources.

Work place communication

  • Maintains a professional attitude and conduct in relationships with colleagues.
  • Fosters a congenial workplace atmosphere that supports all staff.
  • Communicates effectively with other staff.

OTHER

  • Attention to detail;
  • Ability to interact with co-workers and the public in a professional and courteous manner;
  • The ability to communicate in writing so as to represent the Library with professionalism;
  • A commitment to serving with equity across diverse cultures and constituencies;
  • Availability to work some evening and Saturday hours.
  • Effective verbal and written communication skills.

MINIMUM QUALIFICATIONS:
Must hold a Bachelor’s degree. Vermont Public Library Certification is desirable, or a MLIS from an ALA accredited program. Experience in a library setting is preferred or an equivalent combination of knowledge and experience in working with a broad community with in-person customer service.

SUPERVISION RECEIVED:
This position receives supervision from the Library Director.

SUPERVISON PERFORMED:
This position supervises adult and student volunteers.

Pay starts at $19.00 an hour.

– Posted 5/10/23

Outreach/Programming Librarian – Richmond Free Library (Richmond, VT)

The Richmond Free Library is seeking an Outreach and Programming Library Assistant II. This position is ideal for someone who loves the role and potential of libraries, enjoys working with people, and is a team player who can work independently and see projects to completion.

JOB DESCRIPTION
Richmond Free Library
Library Assistant 2: Outreach and Programming
Part-time, 24 hours per week, Min $18/hr
Some evening and weekend hours required

The Outreach and Programming Librarian is responsible for developing and implementing programming for the library (primarily adult, with some support of youth and family programs) and promoting the Richmond Free Library’s services, resources, and programs in the community. This person will also lead the library’s sustainability initiative to achieve certification through the Sustainable Libraries Initiative. In addition, this person will assist patrons and carry out general library services and duties as needed.

Essential Job Functions

  • Develops and implements effective programming and events for adults, and in conjunction with youth librarian for families and youth.
  • Develops, implements and monitors promotion and outreach about library services including communication through online portals, such as our webpage, Facebook page, and Front Porch Forum; posters; local print newspapers and online calendars with direction from the Director and Youth Librarian.
  • Pursues certification through the Sustainable Library Initiative, embedding the concepts of triple bottom line sustainability (using practices that are environmentally sound, economically feasible, and socially equitable) into library practices, and communicating the library’s efforts to become a leader in environmental sustainability to the wider community.
  • Knowledge of and ability to facilitate use of digital resources such as Libby, Hoopla or Library’s catalog with patrons.
  • Fosters collaborative relationships with individuals and organizations.
  • Assists patrons and carries out general library services as needed.

Experience and Qualifications

  • Professional experience in a public library setting is preferred.
  • Familiarity with and passion for the role and importance of public libraries.
  • Demonstrated results in creating engaging, successful programming, and event management with diverse topics.
  • Familiarity with digital communication avenues and demonstrated ability to promote/market events, programs and services through various channels.
  • Knowledge of PC/Windows functions and applications (including Microsoft Office, Internet browsers, associated devices, email applications, basic technical trouble-shooting).
  • Attention to detail and careful accuracy in work.
  • Excellent written and verbal skills and public speaking ability.

Education

BA or BS required

Physical Requirements

Work is performed under typical library and office conditions. Duties require intermittent light to moderate physical effort in carrying, lifting, or moving materials, boxes, or equipment. Duties may also include some general maintenance, such as light cleaning, removal of trash and recycling, and snow shoveling.

Please send a cover letter and resume to Richmond, Library Director, Rebecca Mueller, at library@richmondvt.gov or Richmond Free Library, PO Box 997, Richmond VT 05477.

– Posted 4/4/23

Reference and Academic Outreach Librarian – Vermont Law School (South Royalton, VT)

The Julien and Virginia Cornell Library at the Vermont Law School seeks applications for the position of Reference and Academic Outreach Librarian. This position is part of the reference team that provides reference services to all law library users as well as leads academic outreach activities to students, faculty, and staff.  The Reference and Academic Outreach Librarian prepares library guides and other research tools for the school’s online and residential communities. This position manages the faculty liaison program as well as selects and evaluates portions of the library’s collection. Instructional responsibilities include conducting research classes and library orientation sessions.

A detailed position description is available at:

https://recruiting.paylocity.com/recruiting/jobs/Details/1120424/Vermont-Law-School/Reference-and-Academic-Outreach-Librarian

Vermont Law School is a dynamic, independent law school and is known for its strong environmental law and restorative justice programs. The Law School is located on the White River in the historic village of South Royalton, VT within forty-five minutes of Hanover, NH, home of Dartmouth College; Montpelier, VT, the state capital; and historic Woodstock, VT.

– Posted 6/2/22

Youth Services & Digital Outreach Librarian – Jaquith Public Library (Marshfield, VT)

Do you love to work with youth? Are you interested in building skills in the library field? This job could be for you!

The Jaquith Public Library in Marshfield, Vermont is seeking a dynamic, creative person to serve as our Youth Services & Digital Outreach Librarian, who will work in collaboration with the Library Director to provide excellent customer service and a welcoming community space.

The right candidate will have innovative programming ideas, a sense of humor, and a willingness to learn new things. The position includes the following duties: developing, selecting, and maintaining library materials and collections for children and young adults; developing and implementing diverse and innovative programming (both on site and virtual); conducting  story time for baby/toddler and preschool children, performing general library responsibilities, and communicating our programs and services to the public. This position requires experience working with youth, computer skills, and experience with social media and websites.

This is a part time position for 17 hours per week, including Saturdays. Must be able to lift and carry books and equipment up to 40 pounds.

Applications will be accepted until August 10, 2021. Please email a letter of interest and a resume to Susan Green at: jaquithpubliclibrary@gmail.com.

A full job description is available upon request.

– Posted 7/28/21