Librarian – Technical Services & Digital Content Manager – Fletcher Free Library (Burlington, VT)

Librarian – Technical Services & Digital Content Manager

Salary: $69,899.00 Annually (Non Union)

Closing Date 6/23/2024 11:59 PM Eastern

General Purpose

Responsible for Technical Services operations throughout the Library. Plans, directs, and manages acquisition, cataloging, classification, and processing of all library materials, including digital content. Participates in the development and evaluation of services; and contributes to the development of the Library’s strategic plan. Represents the library and its collections by developing and maintaining community and professional contacts that assist with promoting the Library.

Essential Job Functions

SUPERVISORY & MANAGERIAL

Supervises two Librarian Technical Assistants plus technical service volunteers. Assigns responsibility, recommends appropriate discipline, identifies training needs, schedules, assigns, monitors, reviews, motivates and evaluates the work of assigned staff.
Demonstrates leadership, communicates clear directions, manages for results, and leads organizational change.
Provides training to all library staff to meet identified needs and improve performance for all library staff as identified by the Assistant Director and Director.
Manages the Technical Services team that does the ordering, cataloging, and processing of library materials and the automated functions of the library system. This work involves placing orders for library materials (including digital content) and receiving and checking shipments from publishers, cataloging materials, and making materials shelf-ready and maintaining the library’s automated system.
Establishes, monitors and evaluates overall program of service for Technical Services division.
Develops an annual plan for the allocation of the materials budget that meets the strategic direction and priorities of the Library ensuring that the budget is spent economically and efficiently. This includes managing the materials program budget including developing an annual budget, tracking expenditures, and making adjustments to expenditures throughout the year.
Fosters and maintains effective working relationships with vendors. Includes negotiating vendor contracts with approval of the Director.
Fosters and maintains effective working relationships with library consortia.
Assists with the library’s annual and strategic planning processes as they relate to library collections; monitors, evaluates, compiles data, and develops reports regarding organizational goals and objectives; uses data on and feedback from the community to aid in collection planning; completes an annual collection analysis based on collection statistics and makes recommendations for changes in the collection, including set up and design of shelving and space.
Determines collection size and philosophical direction in consultation with other staff and using community needs as the primary factor in collection development.
Provides direction and oversight for the development and promotion of the collection; works with publishers and vendors and various library departments to promote and market the collection, including but not limited to related programs and events.
Attends and presents at departmental meetings including interdepartmental meetings and Library Board meetings.
Develops and maintains community and professional contacts that assist with promoting the library or assists with staying current with library standards and best practices.
Assists in the development of policy and procedure especially as it pertains to the management of the collection that keeps pace with current best practices; maintains current awareness of issues and trends in library collections and services; reviews, plans, and implements new practices.
Stays aware of online services and access issues and monitors development of licensing issues.
Ensures that the Library upholds the principles of intellectual freedom and deals with formal requests for reconsideration of the collection.

GENERAL TECHNICAL SERVICES RESPONSIBILITIES

Performs original and copy cataloging for materials in all formats following national standards (AACR2, MARC) and classify and provide subject access to materials using national (DDC), LC subject headings and local classification systems.
Generates acquisitions, collection, and materials budget reports, and other reports as required.
Assists in budget planning and preparation related to acquisitions, cataloging, and materials processing and monitors expenditures
Oversees the central ordering and processing of the physical and digital collections; evaluates new products and special orders and makes recommendations for their purchase with the support of staff; establishes and maintains standard processes within the system (cataloging).
Responds to customer and public requests with approval from the director.
Communicates with the staff about the collection including opportunities for training.
Represents the library on local, state, and national committees, associations, programs or panels as directed.
Ensures the library’s automated system is functioning highly on the back end and on the patron side (OPAC).
Develops, implements and evaluates policies and procedures for Technical Services.
Develops and maintains the library automation system and automated administrative functions.
Supervises the cleaning and repairs library materials.
Improves minimum one (1) work flow or work process each year
Perform light custodial and grounds maintenance tasks as needed.

PUBLIC FACING

Maintains an awareness of current library issues and trends affecting all library departments; reads professional literature and attends workshops.
Assist patrons in the use of the library collections through reference interview and instruction in the use of public automated catalog, indexes, automated databases and appropriate references materials.
Assists patrons with computers, technology trouble shooting, printing, etc., while working at the Help Desk.
Maintain cataloging and authority databases.
Responsible for teaching minimum one (1) monthly library instruction course of choice to public.
Recommends new or revised procedures to enhance acquisitions, cataloging, classification, materials processing, digital management, ILS/OPAC functions and bibliographic and authority database management; develops, implements and documents approved changes.

Non-Essential Job Functions

Performs other duties as required.

Qualifications/Basic Job Requirements

Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
ALA accredited Master of Library Sciences and three (3) years of progressive relevant collection development library experience and/or public library reference experience.
Additional experience may be substituted for a degree requirement on a two-for-one per year basis.
Experience in computer technologies; database and internet searching preferred.
Experience in providing technology assistance to the public including accessing digital content, including downloading and streaming preferred.
Ability to interact with co-workers and the public in a professional and courtesy manner.
Working knowledge of the principles and practices of professional public library work including in-depth knowledge of books and reference sources required.
Ability to teach instructional courses to staff and/or public required.
Working knowledge of computer: word processing, Internet navigation and familiarity with automated library systems.
Ability to obtain a working knowledge of all department operations and procedures and relevant City polices.
Ability to keep abreast of new techniques and trends in librarianship.
Working knowledge of local government as well as local organizations and agencies providing community services and information.
Regular attendance is necessary and is essential to meeting the expectations of the job functions.
Ability to understand and comply with City standards, safety rules and personnel policies.
Ability to communicate orally and in writing effectively.
Ability to assess volatile or potentially dangerous situations with patrons and follow library procedures.
Strong knowledge and understanding of research in an online environment.
Demonstrate knowledge of current literature and collection development.
Demonstrate wide general knowledge and familiarity with current events.

Additional Information

Promoting a culture that reveres diversity and equity

The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.

In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.
Applications for our employment opportunities are only accepted online through our Government Jobs website.

For accessibility information or alternative formats, please contact Human Resources Department at 802-540-3057 or careers@burlingtonvt.gov.

– Posted 6/17/24

Technology/Reference Librarian – Pease Public Library (Plymouth, NH)

LOCATION: Pease Public Library, Plymouth, N.H.
REPORTS TO: Assistant Director and Director
TITLE: Technology/Reference Librarian
HOURS: 40 Hours/week
STARTING PAY: $17.81 – 20.27/hour depending on experience
BENEFITS: Medical and Dental Insurance, Paid Holidays, sick and personal time, NH Retirement

DESCRIPTION: The Pease Public Library in Plymouth, NH is seeking a quick learning innovator with excellent communication skills for the position of Technology Librarian. Familiarity with a variety of tech devices is fundamental to success in this role. Applicants must be able to demonstrate flexibility, good judgement and good humor under varying circumstances. The ability to multi-task and provide quality customer service is essential. Must be a community-oriented, hands-on worker. Must be prepared to attend staff meetings, remain current on professional trends and assist in planning team projects. Some Saturday and evening hours are also required. Must enjoy working with the public.

DUTIES/RESPONSIBILITIES:

Install and update software under the direction of IT Specialist.
Work 1:1 or in small groups to provide technology training to patrons and staff.
Keep library Web site content and social media posts current.
Troubleshoot issues with both Mac and PC platforms for patrons and staff.
Updates the library’s circulating devices weekly.
Maintains a working knowledge of information sources and an awareness of new resources and technologies. Effectively uses and promotes the Library’s collections and electronic resources.
Evaluates, selects, and maintains the library’s nonfiction and reference collection.
Creates and tracks a wide variety of usage and service statistics on a daily and monthly basis.
May assist with grant writing and fulfillment.
Answers the telephone and provides information to the public.
Works routine circulation desk shifts.*
Educates patrons about electronic resources, such as NH Downloadable Books.
Performs similar or related work as required, directed or as situation dictates.

*Routine Circulation Desk Shifts tend to include: Checking materials in and out, Registering new patrons, Answering the telephone, Organizing reserve materials, Scheduling meeting spaces and events, Assists patrons in using the library’s public computers and the software available on them

QUALIFICATIONS: Bachelor’s degree required. Previous library experience required. Proficiency in Microsoft Office required. Knowledge of Google docs and social media required. Must enjoy working both independently and as part of a team.

Plymouth, N.H. is a vibrant community committed to diversity, arts and education. The Pease Public Library Staff is honored to play a role in serving its citizens with current information, technology, and quality entertainment. We are an Equal Opportunity Employer.

Please send a cover letter, resume, and three references to the following by June 24, 2024:

rwhite@peasepubliclibrary.org

Or mail to:

Becky White, Library Director
Pease Public Library
1 Russell Street
Plymouth, N.H. 03264

No phone calls, please.

– Posted 6/1/24

Assistant Technical Services and Programming Librarian – Brownell Library (Essex Junction, VT)

Brownell Library seeks a flexible, friendly individual for our Assistant Technical Services and Programming Librarian position. The person in this position performs a variety of clerical and cataloging duties, support the Head Cataloger, and coordinate Adult library program marketing and programming. Full-time position (40 hours weekly) with good benefits, starting at $17.98/hr, based on experience. The schedule includes one evening and occasional weekend hours. A bachelor’s degree with library experience and computer and people skills is essential. Must be able to work independently while also being an essential team member. The hiring committee will start reviewing applications from June 10, 2024.

For more information and to apply for this position, go to https://cityofessexjunction.applytojob.com/apply/2YxJefwccO/Assistant-Technical-Services-And-Program-Librarian

– Posted 5/9/24

Technical Services Librarian – Brooks Memorial Library (Brattleboro, VT)

Title: Technical Services Librarian Department: Brooks Memorial Library

Nature of work: Responsible for cataloging and classifying library materials in all formats (books, electronic resources, serials, media, and realia). Supervises clerical acquisitions duties, print and non-print processing, repair, and serials management. Assists the Library Director with collection maintenance and may act as Director in Library Director’s absence.

Work Schedule: Full-time 37.5 hours per week; Monday – Friday including Saturdays in schedule rotation and evenings as required.

Wages: FY’24 $25.26 per hour.

Supervision Received: Receives supervision from Library Director.

Supervision Exercised: Exercises supervision of Technical Services personnel; currently includes one Acquisitions/Mending Clerk.

Essential Responsibilities:

Catalogs and classifies all new Library materials, print and non-print, including Reference and Children’s.
Performs original cataloging as required.
Recruits and trains personnel under their supervision and evaluates annually.
Develops cataloging policies, and workflows, and creates procedures for all TS work throughout the library.
Responsible for database quality and accuracy within the consortium environment, includes adding and deleting titles/items; merging bib records; enhancing existing cataloging when necessary.
Maintains library database by assessing lost or missing items and replacing or updating when appropriate.
Removes bib and item records for cancelled or weeded items.
Runs regular reports to assess health of collection and engages in routine weeding practices for adult print and non-print collections.
Oversees acquisitions clerk and serial order management.
Collaborates with Library Director to order Library materials and handles communications with vendors as needed.
Suggests new purchases for the adult print and non-print collection to ensure a diverse and updated collection.
Imports and uploads accurate MARC order records for adult and children’s items from vendors or OCLC.
Works with library staff regarding acquisitions from all sources (vendors, donations, grants, etc.).
Supervises the physical processing of new items as well as deaccessioning.
Monitors cancelled items and reorders from alternate sources when appropriate.
Replaces items due to poor condition and long overdue items that have holds attached.
Orders extra copies of in-demand items to satisfy holds ratio when appropriate.
Consults with circulation staff to Evaluate damaged or worn materials for repair, replace, or removal.
Provides monthly collection and acquisition statistics and provides additional statistics as needed.
May supervise circulation staff in the absence of other supervisors.
May staff Circulation desk as needed.
Performs special weeding projects and collection management as needed.
Represents the library at CLN Catalogers’ meetings, at occasional Board of Trustees meetings and at other meetings or gatherings as needed.

Non-Essential Duties and Tasks: The responsibilities and duties listed above are examples of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The work of Technical Services is multi-faceted and requires flexible and consistent attention to many moving parts. This work affects that of the entire library and a consistently robust workload should be expected. Assists in any library service as required in an emergency.

Competencies Needed:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying, unless specifically stated as required.

Master’s degree in Library Studies required.
A minimum of three (3) years cataloging or relevant experience.
Knowledge and experience with Technical Services (acquisition, cataloging, & serials) departmental functions and procedures. With direct ordering, Baker & Taylor Title Source 3670. Including Prenax, serials cataloging and serials check-in.
Demonstrated knowledge of catalog standards and practices including but not limed to Dewey Decimal Classification, LCSH, MARC formats AACRD and RDA. Understands the latest professional cataloging and classification rules, and library processing conventions. Keeps up to date with relevant changes.
Experience with OCLC Connexion and cataloging a variety of formats (monographs, serials, resources, and others).
Knowledge and experience with the circulation functions of the Integrated Library System and electronic devices. Experience with Koha library services platform is preferred. Working knowledge of SQL, comfort with Excel and keen interest in data collection is ideal.
Excellent communication skills, written, verbal and visual. Sense of humor appreciated.
Flexibility, with excellent time management and high attention to detail and capacity to prioritize tasks. Ability to balance multiple responsibilities in a fast-paced environment.
Knowledge of modern office practices, procedures, and equipment, including the ability to use common computer applications. Ability to use the computer software applications specific to the department.
Willingness to examine existing systems and refine or improve them as necessary. Must be forward-thinking and open to innovation and change.
Ability to work independently or in a team environment on difficult or complex tasks.
Ability to exercise good judgment, courtesy, and tact in engaging with the public and co-workers, making proper disposition of problems and appointments.
Ability to establish and maintain effective working relationships with other employees and volunteers from the Town as well as from other agencies and the public. • Knowledgeable in techniques and practices for dealing with individuals from various socioeconomic and ethnic groups in person, on the telephone and/or any form of communication.
Must be able to learn and retain instructions, policies and procedures and continue to learn new methods and stay current within field. • Ability to actively support Town diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.

Work Environment: This job operates in a professional office environment. Light strength demands include exerting up to 40 pounds+ with accommodations as necessary. Physical Demands: Continuously requires sitting, handling, visual acuity is required for preparing and analyzing written or computer data, hearing, and talking. Occasionally requires lifting, carrying, reaching, kneeling, pushing/pulling, climbing, bending, and twisting. Equipment use, such as office telephone, copier, calculator, fax machine, camera, mode of transportation with frequent traveling between departments and events, and cell phone, laptop with repetitive keyboarding motions.

Union Status: Union represented by the Local 98; new hires are on a 1-year probationary period from date of hire or transfer.

FLSA Status: Non-Exempt (hourly employee).

The Town of Brattleboro is committed to diversity, equity, and inclusion. We strongly encourage people of color, people with disabilities, LGBTQIA+ applicants, and people from other underrepresented groups to apply, recognizing and respecting that diverse perspectives and experiences are valuable to our team and essential to our public service.

– Posted 2/28/24

Head of Library Systems and Web Services – Kreitzberg Library (Northfield, VT)

The Kreitzberg Library is seeking a Head of Library Systems and Web Services. This position supports the mission of Norwich University by administering library systems, maintaining the library’s website, providing access to the library’s electronic resources, and compiling usage and other statistical reports. Participates as a member of the team, providing reference and instruction in a broad range of subject areas.

You can learn more about the position and apply at https://norwich.interviewexchange.com/jobofferdetails.jsp?JOBID=171521

Starting salary: $60,600

The search will remain open until the position is filled.

– Posted 1/15/24

Reference Librarian & Cataloger – Fletcher Free Library (Burlington, VT)

Reference Librarian & Cataloger – Full Time

Salary: $30.62 Hourly Pay Grade: 17

Opening Date: 08/31/2023 Closing Date: 9/17/2023 11:59 PM

Non-Exempt

Union Affiliation: American Federation of State County and Municipal Employees (AFSCME)

This position performs professional librarian duties to assure the planning and direction of activities within 2 assigned library departments: Reference librarian and Technical Service Cataloging Librarian. Approximately 50% of the time is spent at the public service Reference (Help) desk and 50% of the time is spent in the Technical Services Department doing cataloging. This position’s schedule is Tuesday through Saturday.

The full job posting can be found here: Reference Librarian & Cataloger

This posting, as well as other current positions, can be found on the City’s Employment Opportunities page.

Our website allows applicants to create an account, apply for a job online and receive email notifications based on interest preferences.

Please contact our Human Resources Department with any questions over the phone at 802-540-3057 or via email at careers@burlingtonvt.gov.

– Posted 9/4/23

Technical Services & E-resources Librarian – Schauffler Library (Gill, MA)

Northfield Mount Hermon, an independent co-educational boarding school in western Massachusetts, seeks a dynamic individual to fill the role of Technical Services & E-resources Librarian beginning with the 2023-2024 academic year.

The Schauffler Library is at the heart of campus and occupies an important physical and virtual space at Northfield Mount Hermon. The Technical Services & E-resources Librarian position plays a key role in the Library team and has the opportunity to work internally with the library team, as well as externally, with the faculty, staff, and students engaged in scholarly activities.

Northfield Mount Hermon seeks an energetic self-starter to coordinate activities in the Technical Services department and manage a growing portfolio of electronic resources. Key responsibilities encompass all of the Library’s technical services functions, including acquisitions, cataloging, and processing of items in the Library’s collections, as well as maintaining the Library’s collection of electronic resources, ensuring optimal and accurate access to subscription resources, including databases, electronic journals, and e-books. Additionally, this position administers and maintains the Library’s open source ILS and OPAC (Koha), provides technical support and public service support, and coordinates all aspects of collection maintenance, such as inventory of materials, deaccessioning of materials, daily stack maintenance and shelving. In conjunction with the Library Director, this position manages the Library’s budget and handles communication with relevant NMH departments as well as external vendors.

This position also participates in access services work, covering regular shifts at the circulation desk; coordinates the work of student assistants during assigned shifts; provides an adult presence and help to oversee study hall one night a week; and other projects as assigned.

The successful applicant will have a Master’s degree in library science or equivalent experience and 2-3 years experience. Candidates must have excellent interpersonal and communication skills, and a demonstrated capacity to work effectively with colleagues and other members of the community.

Candidates should be familiar with boarding school life and work. They also should demonstrate experience in equity and inclusion work that promotes a diverse community environment as well as clear understanding of anti-racist education. They should also have a demonstrated interest in making a positive impact on the lives of adolescents.

This position begins in mid-August 2023. Salary range for this position is: $45,000-$47,000 academic year

Applicants should send a cover letter, cv/resume, and two references via email to:

hr@nmhschool.org
Northfield Mount Hermon
One Lamplighter Way, Mt. Hermon, MA 01354
Phone: (413) 498-3229; Fax: (413) 498-3240
**Screening will begin immediately and continue until the position is filled.**
Northfield Mount Hermon School is an Equal Opportunity Employer

– Posted 7/14/23

Associate Director for Systems and Web Development / Research and Instruction Librarian – Saint Michael’s College Library (Colchester, VT)

Saint Michael’s College Library invites applications for the position of Associate Director for Systems and Web Development. Reporting to the Library Director, this individual supports and oversees library systems and the digital infrastructure that forms the foundation for all library services, including the library management system, discovery system, and website. The Associate Director for Systems and Web Development ensures optimal performance of the library’s integrated, cloud-based management platform, works closely with other members of the library staff on a range of technical and systems related tasks, and manages and supports the Library’s Discovery layer, link resolver, and single-sign-on authentication system. Within a team environment, shared responsibilities include Research & Instruction services, teaching, and serving as on-duty substitute for the Circulation Supervisor, opening and closing the library as needed.

Job responsibilities include, but are not limited to:

Manages and supports library management systems, platforms, and software. Serves as lead administrator for library management system (FOLIO), ensuring that all internal systems and software including acquisitions, cataloging, and circulation are functioning optimally
Provides technical expertise, day-to-day administration, and broad support for traditional and emerging library software solutions and standards
Serves as the library’s principal liaison to the SMC Information Technology Dept, systems and metadata providers, and vendors
Collaborates with library staff to design, develop, and maintain the library website

Our lived experience impacts how we self-assess our skills, experience, and qualifications. In particular, data and statistics have shown that candidates who are BIPOC, LGBTQ+, women, people from working-class backgrounds, people with disabilities, and others with minoritized and marginalized identities may not apply to jobs when they do not believe they meet 100% of the requirements and expected responsibilities listed in the job descriptions. Some responsibilities and skills are teachable and can be learned on the job. If you can imagine yourself in this position, bringing value to our students and community and meeting most of what we are looking for, please apply.

For the full job description, click here.

Benefits include health, dental, vision, employer-paid life and disability insurance, voluntary life, critical illness and accident insurance options, parental leave, flexible spending accounts (healthcare and dependent care), 401(k), generous paid time off, paid holidays, employee and dependent tuition benefits, employee and family assistance program, well-being programs and opportunities, discounted gym membership, paid volunteer time, use of the athletic facilities and the library, and countless opportunities to attend presentations, lectures, and other campus activities. 

Requirements:

Applicants must have the following:

Master’s degree in library and information science (or currently enrolled) from an ALA-accredited program
Proficient with Microsoft Office and Adobe products
Proficient with Internet and Database research
Proficient (or ability to become proficient) with: FOLIO library services platform, EZproxy, data visualization software, LibGuides, Zoho, and generating usage reports

An offer of employment will be contingent upon the successful completion of a background check.

Application Instructions:

Please be prepared to attach the following documents after clicking on Apply Now button:

Resume
Cover letter including a statement articulating your understanding and experiences in serving and working with diverse populations to create an inclusive and equitable library experience for students, faculty, and staff. Saint Michael’s College is committed to diversity, equity, and inclusion, and every member of the Library team has an important role in ensuring equity of access and inclusive library practices.
Please provide contact information for three (3) references

Position remains open until filled.

For a complete job description, benefits information, and to apply online, please visit: https://egqw.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_13/job/1193/?utm_medium=jobshare

– Posted 5/10/23

Library Computer Assistant – Fletcher Free Library (Burlington, VT)

Library Computer Assistant – Full Time

235 College St. Burlington, VT
$25.76 Hour/Regular Full-time (40 hrs/wk)/One weekend day per week, one weekday evening per week
Union: American Federation of State County and Municipal Employees (AFSCME)
Closing: 3/5/23

General Purpose
This position reports to the Technology Librarian/Technician Director and is responsible for supporting the public in using the Library’s computers, printers, copiers, scanners and fax machines. The Library Computer Assistant is responsible for assisting the public in using various software applications in the Library Tech Center, assisting card holders in signing on to the public computers through our time management system, and issuing guest passes to non-card holders. Provide instructional services in both individual and group settings. These services include one-on-one technology support to community members that include: signing up & using library online services; setting up and managing email accounts; assisting with basic technology needs for job seeking; assisting with basic technology needs for housing and misc. social services; etc.

This position is also responsible for maintaining, setting up, and resolving issues with the Library’s computers and troubleshooting hardware and software problems. This role performs basic maintenance on technology equipment, clean technology equipment, set-up for technology equipment, troubleshooting technology equipment, minor repair on technology equipment and perform other technological support duties as assigned. This position also assists with strategy for the library’s computers and networks, as well as recommends equipment and software. This position also assists with the development and teaching of technology classes both for the public and the library staff. This position assists with the hiring of classroom technology instructors and liaisons with them when needed.

Essential Job Functions

Explains, demonstrates and assists library users with use of Library equipment and software applications. May help patrons with operation of personal devices.
Teach digital literacy skills in individual and group settings. Instruction areas may include, but not be limited to, Microsoft Office, online platforms (i.e. Facebook, etc.), and mobile technology.
Perform security administration function for Public User Computers. Develops new computer classes that respond to emerging technologies and trends (i.e. new Apps, new devices, etc.)
Assists with data collection and presentations for library statistics.
Generates software reports from the library’s software vendors as needed.
Manages data collection for the Tech Center and for Computer Classes.
Suggests new technologies to improve library efficiencies.
Assists library users with wireless access on personal computers and electronic devices.
Maintains current knowledge of hardware and software, and provides assistance to users with the use of the latest technology.
Troubleshoots minor computer problems for library users and staff. Assists staff by identifying and reporting issues to them.
Performs computer set up and troubleshooting for programs, classes, webinars, or meeting room reservation.
Assists community groups and individuals with meeting room Audio-Visual equipment.
Prepares and performs preventive maintenance for public and staff computers and laptops.
Maintains operation and procedure records as required.
Performs Tech Center opening and closing procedures as required.
Uses personal computer, current software and other common office equipment.
Performs other related duties and special projects as assigned.
Uses problem solving skills to assist in determining priorities, finding timely solutions to departmental or system-wide issues and providing quality customer service.
Provides quality assistance to staff by seeking to understand their needs and providing relevant support. Remains calm even in stressful conditions.
Maintains a positive approach while doing daily tasks and when faced with adversity. Encourages and recognizes the contribution of others.
Looks for ways to provide quality support to promote Library services.
Tallies relevant statistics and creates statistical reports as needed.
Provides information to library users about the programs and services available at the library.
Provides basic reference service in-person, over the phone, and via email using print and electronic resources.
Refers patrons to a reference librarian for difficult to answer or research related questions.
Assists with training volunteers in the Computer Lab.
Provide a variety of patron services using a fully integrated automated library system, including but not limited to; entering patron data, such as name and address and issuing library cards; recording changes of address/name and using the notes field to record special circumstances, charging library materials in-and-out.
Searching the automated catalog to place holds; and process reserves and patron requests for information; renewing library books and materials for patrons in-house or over the telephone using ILS system. Use and help patrons with the OPAC as needed.
Answer phone calls, phone requests, take and distribute messages. Perform ready reference as needed.
Research and prepare order form for patron requests and provide correct information for Selectors or inter-library loan department.
Responsible for opening and closing procedure for library tech center.
Report violations of library rules or other conduct effecting library security to supervisor. Assists with trespass notices as needed.
Perform light custodial and grounds maintenance tasks as needed.

Qualifications/Basic Job Requirements

Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
Bachelor’s Degree in a related field or 4 years of relevant experience required.
Ability to provide outstanding customer service in person, on the telephone, and via e-mail and other forms of electronic communication.
Ability to read, interpret, and apply technical manuals and documents required.
Able to operate, adjust and troubleshoot computer workstations required.
Ability to explore and research solutions to computer problems as they arise.
Ability to interpret and communicate computer problems, including working with the City of Burlington IT Department.
Familiar with publicly hosted email systems such as Gmail and Yahoo mail required.
Familiar with Microsoft operating systems and Microsoft Office/SharePoint applications required.
Familiar with webhosting software Drupal and WordPress.
General understanding of Apple OS and Linux OS.
Experience in working with Microsoft, Android and Android and Apple IO cellular and tablet devices.
Strong commitment to positive and polite public service.
Computer Lab and/or Library experience preferred.
Software installation experience preferred.
Ability to work independently after training is complete.
Regular attendance is necessary and is essential to meeting the expectations of the job functions.
Ability to understand and comply with City standards, safety rules and personnel policies.
Strong problem solving skills.
Detail oriented.
Demonstrates strong verbal communication in responding to library user and staff questions.
Uses clear written communication to share important information with coworkers in a timely manner.
Establishes rapport with users and staff.
Responsive to change and demonstrates adaptability.
Ability to work evenings and weekends or work at another facility, as needed.
Ability to assess volatile or potentially dangerous situations with patrons and follow library procedures.

Additional Information

Promoting a culture that reveres diversity and equity.
The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.
In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.

Applications for our employment opportunities are only accepted online through our Government Jobs website. https://www.governmentjobs.com/careers/burlingtonvt

For accessibility information or alternative formats, please contact Human Resources Department at 802-540-3057 or careers@burlingtonvt.gov.

– Posted 2/25/23

Library Computer Assistant PT – Fletcher Free Library (Burlington, VT)

235 College St. Burlington, VT
$25.76Hour/Regular Part-time (20hrs/wk)/One weekend day per week, one weekday evening per week
Union: American Federation of State County and Municipal Employees (AFSCME)
Closing: 2/19/23

General Purpose

This position reports to the Technology Librarian/Technician Director and is responsible for supporting the public in using the Library’s computers, printers, copiers, scanners and fax machines. The Library Computer Assistant is responsible for assisting the public in using various software applications in the Library Tech Center, assisting card holders in signing on to the public computers through our time management system, and issuing guest passes to non-card holders. Provide instructional services in both individual and group settings. These services include one-on-one technology support to community members that include: signing up & using library online services; setting up and managing email accounts; assisting with basic technology needs for job seeking; assisting with basic technology needs for housing and misc. social services; etc.

Essential Job Functions

Explains, demonstrates and assists library users with use of Library equipment and software applications. May help patrons with operation of personal devices.
Teach digital literacy skills in individual and group settings. Instruction areas may include, but not be limited to, Microsoft Office, online platforms (i.e. Facebook, etc.), and mobile technology.
Perform security administration function for Public User Computers. Develops new computer classes that respond to emerging technologies and trends (i.e. new Apps, new devices, etc.)
Assists with data collection and presentations for library statistics.
Generates software reports from the library’s software vendors as needed.
Manages data collection for the Tech Center and for Computer Classes.
Suggests new technologies to improve library efficiencies.
Assists library users with wireless access on personal computers and electronic devices.
Maintains current knowledge of hardware and software, and provides assistance to users with the use of the latest technology.
Troubleshoots minor computer problems for library users and staff. Assists staff by identifying and reporting issues to them.
Performs computer set up and troubleshooting for programs, classes, webinars, or meeting room reservation.
Assists community groups and individuals with meeting room Audio-Visual equipment.
Prepares and performs preventive maintenance for public and staff computers and laptops.
Maintains operation and procedure records as required.
Performs Tech Center opening and closing procedures as required.
Uses personal computer, current software and other common office equipment.
Performs other related duties and special projects as assigned.
Uses problem solving skills to assist in determining priorities, finding timely solutions to departmental or system-wide issues and providing quality customer service.
Provides quality assistance to staff by seeking to understand their needs and providing relevant support. Remains calm even in stressful conditions.
Maintains a positive approach while doing daily tasks and when faced with adversity. Encourages and recognizes the contribution of others.
Looks for ways to provide quality support to promote Library services.
Tallies relevant statistics and creates statistical reports as needed.
Provides information to library users about the programs and services available at the library.
Provides basic reference service in-person, over the phone, and via email using print and electronic resources.
Refers patrons to a reference librarian for difficult to answer or research related questions.
Assists with training volunteers in the Computer Lab.
Provide a variety of patron services using a fully integrated automated library system, including but not limited to; entering patron data, such as name and address and issuing library cards; recording changes of address/name and using the notes field to record special circumstances, charging library materials in-and-out.
Searching the automated catalog to place holds; and process reserves and patron requests for information; renewing library books and materials for patrons in-house or over the telephone using ILS system. Use and help patrons with the OPAC as needed.
Answer phone calls, phone requests, take and distribute messages. Perform ready reference as needed.
Research and prepare order form for patron requests and provide correct information for Selectors or inter-library loan department.
Responsible for opening and closing procedure for library tech center.
Report violations of library rules or other conduct effecting library security to supervisor. Assists with trespass notices as needed.
Perform light custodial and grounds maintenance tasks as needed.

Qualifications/Basic Job Requirements

Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
Bachelor’s Degree in a related field or 4 years of relevant experience required.
Ability to provide outstanding customer service in person, on the telephone, and via e-mail and other forms of electronic communication.
Ability to read, interpret, and apply technical manuals and documents required.
Able to operate, adjust and troubleshoot computer workstations required.
Ability to explore and research solutions to computer problems as they arise.
Ability to interpret and communicate computer problems, including working with the City of Burlington IT Department.
Familiar with publicly hosted email systems such as Gmail and Yahoo mail required.
Familiar with Microsoft operating systems and Microsoft Office/SharePoint applications required.
Familiar with webhosting software Drupal and WordPress.
General understanding of Apple OS and Linux OS.
Experience in working with Microsoft, Android and Android and Apple IO cellular and tablet devices.
Strong commitment to positive and polite public service.
Computer Lab and/or Library experience preferred.
Software installation experience preferred.
Ability to work independently after training is complete.
Regular attendance is necessary and is essential to meeting the expectations of the job functions.
Ability to understand and comply with City standards, safety rules and personnel policies.
Strong problem solving skills.
Detail oriented.
Demonstrates strong verbal communication in responding to library user and staff questions.
Uses clear written communication to share important information with coworkers in a timely manner.
Establishes rapport with users and staff.
Responsive to change and demonstrates adaptability.
Ability to work evenings and weekends or work at another facility, as needed.
Ability to assess volatile or potentially dangerous situations with patrons and follow library procedures.

Additional Information

In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.

Applications for our employment opportunities are only accepted online through our Government Jobs website. https://www.governmentjobs.com/careers/burlingtonvt

For accessibility information or alternative formats, please contact Human Resources Department at 802-540-3057 or careers@burlingtonvt.gov.

– Posted 2/7/23