Manager II, Library Technical Services – GOBI Library Solutions (Remote/Hybrid)

POSITION SUMMARY

GOBI Library Solutions is seeking an experienced technical services librarian who will provide expert support for GOBI technical services and workflow solutions. The position manages a unit of ten FTE, supports and promotes communication among many GOBI work units, consults with customers and team members across units to resolve service and system integration concerns, serves as a technical services subject matter expert (SME) for software development, documents internal implementation support best practices, procedures, and system details, and creates customer-facing documentation to support sales.

PRIMARY RESPONSIBILITIES

Plans and supports the daily activities of the LTS Workflow Integration Unit to meet customer technical requirements, to ensure compliance with internal and external service level agreements, and to meet departmental objectives.
Serves as change leader where company initiatives, developments, and strategies, such as the New Book Ordering Platform, require operational flexibility, extended procedural complexity, and multi-unit collaboration.
Routinely provides managerial and technical guidance to customers and staff regarding order and fulfillment workflow management, LTS and other service/account configuration options, the service implementation process, and LTS technical specifications.
Maintains critical working knowledge of operations and systems.
Recruits, trains, manages, and develops staff to achieve maximum skill utilization and full integration of LEAN and EBSCO Way principles.
Advises service stakeholders cogently and confidently about GOBI technical requirements, particularly in the course of troubleshooting errors and other issues.
Applies understanding of the business and how the Library Technical Services integrates with others units to achieve departmental objectives.
Works closely with the department Director to adapt departmental plans and priorities to address resource and operational challenges.
Actively engages with strategic planning and employs policy-based management techniques to achieve service, quality, and timelines of objectives.

REQUIRED QUALIFICATIONS

Master’s degree in Library & Information Science or ALA-accredited equivalent
3+ years managerial experience in acquisitions in a library setting
3+ years experience integrating technical services with a library services vendor
5+ years experience documenting technical processes, system details, and procedures
Excellent oral and written communication skills

PREFERRED QUALIFICATIONS

5+ years experience in acquisitions in an academic library setting
3+ years experience with direct customer service
Experience supporting software development processes, troubleshooting, and testing
Experience with the adoption of LEAN management principles

Interested candidates should apply at https://careers.ebscoind.com/ebscoinformationservices

– Posted 4/7/22

Librarian C AC: Technical Services – VT Dept. of Libraries (Barre, VT)

Application Deadline Date: 01/16/2022

Req ID: 26464

Department: Libraries

Location: Barre, VT, US

Position Type: Permanent

Schedule Type: Full Time

Hourly Rate: $22.86

The Vermont Department of Libraries seeks a professional cataloger for the position of Technical Services Librarian. The successful candidate will have a thorough understanding of RDA, MARC, and expertise with classification systems, including Dewey (DDC) and knowledge of, or comfort learning other classification systems such as LC and SuDoc. They will provide consulting for cataloging, learner-centered instruction, and will manage State Library collections in consultation with the Assistant State Librarian for Information & Access. This job calls for a well-organized, diplomatic, and insightful person who will use their professional skills and knowledge to advance the mission of VTLIB.

Major duties include performing all original cataloging for the State Library collections, copy cataloging, classification using Dewey Decimal System (DDC), and other systems for government documents; designing and teaching basic and advanced cataloging classes as part of the VTLIB continuing education program; answering cataloging questions from librarians and staff both internally and externally; managing cataloging in the VTLIB ILS; and working with Information & Access staff to maximize discoverability of materials through the CLOVER interlibrary loan system.

The Technical Services Librarian has the opportunity to organize State Library collections and to improve cataloging services for VTLIB. This is a great chance to shape the policies and vision of the organization around cataloging and technical services.

The Department of Libraries is based in Barre, Vermont, located about 50 miles southeast of Burlington. Vermont has 185 public libraries, most of which serve small and rural communities with populations of fewer than 5,000. Vermont has a population of 643,000 and is known for its powerful tradition of local government, robust farmers markets, beautiful landscape, wealth of outdoor recreation opportunities, and strong sense of community.

For full details and to apply online, visit careers.vermont.gov

– Posted 1/2/22

Technical Services/Circ Desk Librarian – Quechee/Wilder Libraries (Hartford, VT)

Quechee/Wilder Libraries seek applications for a versatile, detail-oriented staff member to work the circulation desk at our two sites. This part-time position of 24 hours per week includes some evening and Saturday hours. It requires providing technical support to patrons, familiarity with maintaining and using pcs, cataloging and working with Excel. Strong back and flexibility needed; sense of humor appreciated. Send resume to director@quecheelibrary.org by July 6, 2020.

– Posted June 22, 2020