Library Computer Assistant – Fletcher Free Library (Burlington, VT)

Library Computer Assistant – Full Time

235 College St. Burlington, VT
$25.76 Hour/Regular Full-time (40 hrs/wk)/One weekend day per week, one weekday evening per week
Union: American Federation of State County and Municipal Employees (AFSCME)
Closing: 3/5/23

General Purpose
This position reports to the Technology Librarian/Technician Director and is responsible for supporting the public in using the Library’s computers, printers, copiers, scanners and fax machines. The Library Computer Assistant is responsible for assisting the public in using various software applications in the Library Tech Center, assisting card holders in signing on to the public computers through our time management system, and issuing guest passes to non-card holders. Provide instructional services in both individual and group settings. These services include one-on-one technology support to community members that include: signing up & using library online services; setting up and managing email accounts; assisting with basic technology needs for job seeking; assisting with basic technology needs for housing and misc. social services; etc.

This position is also responsible for maintaining, setting up, and resolving issues with the Library’s computers and troubleshooting hardware and software problems. This role performs basic maintenance on technology equipment, clean technology equipment, set-up for technology equipment, troubleshooting technology equipment, minor repair on technology equipment and perform other technological support duties as assigned. This position also assists with strategy for the library’s computers and networks, as well as recommends equipment and software. This position also assists with the development and teaching of technology classes both for the public and the library staff. This position assists with the hiring of classroom technology instructors and liaisons with them when needed.

Essential Job Functions

  • Explains, demonstrates and assists library users with use of Library equipment and software applications. May help patrons with operation of personal devices.
  • Teach digital literacy skills in individual and group settings. Instruction areas may include, but not be limited to, Microsoft Office, online platforms (i.e. Facebook, etc.), and mobile technology.
  • Perform security administration function for Public User Computers. Develops new computer classes that respond to emerging technologies and trends (i.e. new Apps, new devices, etc.)
  • Assists with data collection and presentations for library statistics.
  • Generates software reports from the library’s software vendors as needed.
  • Manages data collection for the Tech Center and for Computer Classes.
  • Suggests new technologies to improve library efficiencies.
  • Assists library users with wireless access on personal computers and electronic devices.
  • Maintains current knowledge of hardware and software, and provides assistance to users with the use of the latest technology.
  • Troubleshoots minor computer problems for library users and staff. Assists staff by identifying and reporting issues to them.
  • Performs computer set up and troubleshooting for programs, classes, webinars, or meeting room reservation.
  • Assists community groups and individuals with meeting room Audio-Visual equipment.
  • Prepares and performs preventive maintenance for public and staff computers and laptops.
  • Maintains operation and procedure records as required.
  • Performs Tech Center opening and closing procedures as required.
  • Uses personal computer, current software and other common office equipment.
  • Performs other related duties and special projects as assigned.
  • Uses problem solving skills to assist in determining priorities, finding timely solutions to departmental or system-wide issues and providing quality customer service.
  • Provides quality assistance to staff by seeking to understand their needs and providing relevant support. Remains calm even in stressful conditions.
  • Maintains a positive approach while doing daily tasks and when faced with adversity. Encourages and recognizes the contribution of others.
  • Looks for ways to provide quality support to promote Library services.
  • Tallies relevant statistics and creates statistical reports as needed.
  • Provides information to library users about the programs and services available at the library.
  • Provides basic reference service in-person, over the phone, and via email using print and electronic resources.
  • Refers patrons to a reference librarian for difficult to answer or research related questions.
  • Assists with training volunteers in the Computer Lab.
  • Provide a variety of patron services using a fully integrated automated library system, including but not limited to; entering patron data, such as name and address and issuing library cards; recording changes of address/name and using the notes field to record special circumstances, charging library materials in-and-out.
  • Searching the automated catalog to place holds; and process reserves and patron requests for information; renewing library books and materials for patrons in-house or over the telephone using ILS system. Use and help patrons with the OPAC as needed.
  • Answer phone calls, phone requests, take and distribute messages. Perform ready reference as needed.
  • Research and prepare order form for patron requests and provide correct information for Selectors or inter-library loan department.
  • Responsible for opening and closing procedure for library tech center.
  • Report violations of library rules or other conduct effecting library security to supervisor. Assists with trespass notices as needed.
  • Perform light custodial and grounds maintenance tasks as needed.

Qualifications/Basic Job Requirements

  • Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
  • Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
  • Bachelor’s Degree in a related field or 4 years of relevant experience required.
  • Ability to provide outstanding customer service in person, on the telephone, and via e-mail and other forms of electronic communication.
  • Ability to read, interpret, and apply technical manuals and documents required.
  • Able to operate, adjust and troubleshoot computer workstations required.
  • Ability to explore and research solutions to computer problems as they arise.
  • Ability to interpret and communicate computer problems, including working with the City of Burlington IT Department.
  • Familiar with publicly hosted email systems such as Gmail and Yahoo mail required.
  • Familiar with Microsoft operating systems and Microsoft Office/SharePoint applications required.
  • Familiar with webhosting software Drupal and WordPress.
  • General understanding of Apple OS and Linux OS.
  • Experience in working with Microsoft, Android and Android and Apple IO cellular and tablet devices.
  • Strong commitment to positive and polite public service.
  • Computer Lab and/or Library experience preferred.
  • Software installation experience preferred.
  • Ability to work independently after training is complete.
  • Regular attendance is necessary and is essential to meeting the expectations of the job functions.
  • Ability to understand and comply with City standards, safety rules and personnel policies.
  • Strong problem solving skills.
  • Detail oriented.
  • Demonstrates strong verbal communication in responding to library user and staff questions.
  • Uses clear written communication to share important information with coworkers in a timely manner.
  • Establishes rapport with users and staff.
  • Responsive to change and demonstrates adaptability.
  • Ability to work evenings and weekends or work at another facility, as needed.
  • Ability to assess volatile or potentially dangerous situations with patrons and follow library procedures.

Additional Information

Promoting a culture that reveres diversity and equity.
The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.
In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.

Applications for our employment opportunities are only accepted online through our Government Jobs website. https://www.governmentjobs.com/careers/burlingtonvt

For accessibility information or alternative formats, please contact Human Resources Department at 802-540-3057 or careers@burlingtonvt.gov.

– Posted 2/25/23

Library Collections and Services Facility Assistant – Dartmouth College Library (Hanover, NH)

Under the supervision of the Library Collections Supervisor, the Library Collections and Services Facility (LCSF) Assistant performs a variety of duties associated with the circulation, transfer, and maintenance of the collections and records in the offsite Library Collections Storage Facility. This is a library position working off campus in a warehouse where library materials and records are stored.

Required qualifications:

  • One to three years of records management, library storage operations, warehouse or related work experience.
  • The ability to lift 50 pound boxes throughout a work-day.
  • Ability to lift materials overhead.
  • Must be able to operate a variety of warehouse machinery, including manual and powered lifts.
  • Must have a valid driver’s license.
  • Ability to comprehend complex and demanding filing systems.
  • Demonstrated creative thinking and problem-solving skills.
  • The ability to work in a highly demanding and fast-paced environment.
  • Ability to work independently and collaboratively.

Preferred qualifications:

  • Associate’s degree, or the equivalent
  • Experience with OnBase, ILLiad, Alma and other library or records management software

Please visit the link to view the full job description and details. https://searchjobs.dartmouth.edu/postings/66999

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

– Posted 2/25/23

Congressional Papers Archivists, 3 Positions – UVM Libraries, Silver Special Collections Library (Burlington, VT)

The University of Vermont Libraries seeks to hire three Congressional Papers Archivists to arrange and describe the papers of Senator Patrick J. Leahy. These positions report to the Director of the Silver Special Collections and will work closely as a team and with colleagues in Special Collections. These positions are grant funded for five years. The archivists will arrange and describe the Senator Leahy Papers, digitize content from the collection and make it available online, and conduct an oral history project with the Senator and his staff. The archivists will also supervise student employees and interns, principally on arrangement and description tasks.

Responsibilities

  • Works as part of a team to arrange and describe a large Congressional Papers collection, following local and professional best practices and standards.
  • Creates item and collection level descriptive metadata records.
  • Assists in the appraisal of records and items within the collection.
  • Maintains statistics on work progress and contributes to project reports.
  • Develops and implements plans for long-term preservation and management of analog and digital objects in the collection.
  • Assists in the promotion of the collection and project.
  • Develops and pursues a personal agenda for scholarly and/or creative activities.
  • Engages in service activities at library, university, association, and/or community levels.

 Salary, Benefits, and Application Information:

Librarians at the University of Vermont hold faculty appointments without tenure. As such, librarians are expected to perform in three areas: Educational Mission (Librarianship), Scholarly and Creative Activity, and Service. Decisions about rank at time of initial hire will be based upon each candidate’s previous experience, performance in all three areas, and will be at one of the following ranks: Library Assistant Professor (Minimum salary: $62,234), Library Associate Professor (Minimum salary: $74,801), Library Professor (Minimum salary: $95,839).

 Generous benefits package includes: TIAA/CREF (or alternative plan), managed health care plan, professional development funds, and 22 days of annual leave. Faculty librarians are represented by UVM United Academics.

Application Information:

To apply online, please visit our website at: http://www.uvmjobs.com and refer to job posting number F2576PO.

In addition to the online application, candidates are required to submit the following four documents:

• Cover Letter – This is your chance to tell us about yourself! We encourage you to tell us about any unique experience or skills you would bring to the position that would be valuable to the University Libraries.

• Curriculum Vitae – Please include education, work experience, and contributions in the areas of scholarship and community and/or professional service.

• Diversity Statement – The University is especially interested in candidates who can contribute to the diversity and excellence of the academic institution. Applicants are requested to include in their cover letter information about their commitment to diversity and how they will further this goal. For more information on diversity at the University of Vermont, see https://www.uvm.edu/president/

• List of Three References – Names and contact information (email and phone) for three professional/ educational references.

 

The search will remain open until the position is filled. For best consideration, complete applications should be received no later than March 19, 2023.

– Posted 2/25/23

Library Director – Stowe Free Library (Stowe, VT)

The Town of Stowe is seeking to hire a full-time Library Director. The Stowe Free Library is dedicated to providing a welcoming public space that inspires learning, advances knowledge, enriches lives and encourages lifelong learning. Our mission is To Welcome…To Inspire…To Enrich the Mind 

The Library Director is responsible for managing library operations including programming, goal setting, library planning, collection development, supervision and managing the operating budget. The ideal candidate will have demonstrated administrative skills managing library functions and leading a team of employees in carrying out the Library Trustee’s vision, goals, and strategic plan.  The Librarian should have excellent customer service skills and be proficient with library technology.  The Library Director will promote a safe, respectful, and collaborative team culture through positive role modeling and strong communications skills.

A Master’s Degree in Library Science or related field, with three years of experience in library operations, budgeting and employee supervision is preferred, or an equivalent combination of education and experience. Pay range is $70,177-$78,937, dependent upon experience.  The Town of Stowe currently offers an excellent benefit package including health and dental insurance, paid leave, a generously matched retirement plan, life insurance and more.

Job descriptions and employment application can be obtained at: www.townofstowevt.org.   Submit application, letter of interest, resume, references, and salary requirements to: Town of Stowe, c/o HR Director, PO Box 730, Stowe, VT 05672 or by email recruit@stowevt.gov.   Applications will be accepted until the position is filled.  The Town of Stowe is an Equal Opportunity Employer.

The Library is located in an historic mid-19th century building in the heart of the community next to Stowe Elementary School. Stowe is a premier four season destination particularly renowned for its alpine and Nordic recreation, mountain biking, hiking and world class spas.  The community comes alive with festivals, shopping and dining opportunities with activities for everyone in all seasons.   Stowe has made the most out of its natural setting– the mountains, the forests and fields, clear mountain streams and fine air to carve out an appealing, enduring, distinctively New England style of life.   What makes it truly special is that Stowe is also a place people call home.

– Posted 2/16/23

Librarian I- Circulation Supervisor – Keene Public Library (Keene, NH)

The Keene Public Library is seeking an enthusiastic professional with excellent public service skills and experience in libraries to join our team as a Librarian I- Circulation Supervisor! The Keene Public Library is a cherished community resource for the City and one of New Hampshire’s foremost public libraries. The Library has an active and supportive Board of Trustees and community, as well as dedicated staff and volunteers, who all contribute to a stimulating and positive work environment!

Responsibilities include, but are not limited to:

  • Coordinates and oversees all activities related to the circulation of library materials.
  • Supervises and trains circulation staff, library shelvers, and volunteers performing circulation activities. Schedules coverage of the circulation desk.
  • Maintains patron records and performs various statistical and reporting duties. Handles and resolves patron concerns and complaints.
  • Conducts monthly circulation staff meetings and reports at full staff meetings.

Requirements include, but are not limited to:

  • A Bachelor’s degree, plus one year of library experience or library training; or equivalent combination of education and experience. Graduate level coursework in library science is preferred. 1-2 years of supervisory experience is also preferred!
  • Proficiency using library software and circulation services. Proficiency accessing online databases. Working knowledge of word processing and spreadsheet software as well as LC MARC format.
  • Knowledge and support of Intellectual Freedom and NH Privacy Laws and maintaining confidentiality of patron information.

Pay and Benefits include:

  • This position is 32 hours per week and offers a pay range of $26.81- $33.41 per hour. The work schedule includes Saturdays and several evenings each week.
  • This position is benefit-eligible including health and dental insurances and earned time after one year of employment!

If you are excited about working with a dedicated team of employees in a library where the focus is on learning, creativity, collaboration, and community interaction, then apply today! Please upload your resume and cover letter before submitting your application. First review of applications will be on Monday, March 6, 2023.

To apply: https://KeeneNH.gov/jobs
Job Description: Librarian I- Circulation Supervisor

THE CITY OF KEENE IS AN EQUAL OPPORTUNITY EMPLOYER.

– Posted 2/13/23

Librarian II- Library Systems Administrator – Keene Public Library (Keene, NH)

The Keene Public Library is seeking a library professional with experience in managing an Integrated Library System to join our Technical Services team as a full-time Librarian II- Library Systems Administrator! The Keene Public Library is a cherished community resource for the City and one of New Hampshire’s foremost public libraries. The Library has an active and supportive Board of Trustees and community, as well as dedicated staff and volunteers, who all contribute to a stimulating and positive work environment!

Responsibilities include, but are not limited to:

  • Serve as the administrator and lead for the Library’s Sierra/Encore ILS including administration, data backup and retention, and the maintenance and monitoring of the application database.
  • Coordinate with the Mason Library at Keene State College on all ILS improvements, planned maintenance, maintaining contracts, and resolving issues, concerns, or questions regarding the shared catalog.
  • Work with the City of Keene’s IT Department to deploy new hardware, software, and updates.
  • Lead the creation, organization, and maintenance of library web pages.

Requirements include, but are not limited to:

  • A Master’s degree in Library Science or related information field is required. Bachelor’s degree in Information Systems, Computer Science or a closely related field is desired.
  • Thorough knowledge of library software and circulation services. Strong technical skills including advanced knowledge of Sierra and proficiency with Postgre SQL and/or MS SQL. Knowledge of HTML, Drupal and the LC MARC format.
  • The ability to lead people and teams through projects and special initiatives.

Pay and Benefits include:

  • This full-time position offers a pay range of $30.60- $38.13 per hour.

Are you used to spending a considerable amount of money on insurance? YOU WON’T HERE! The City of Keene offers low deductible/low-cost health insurance, low- cost dental insurance and other benefits such as life, disability, defined benefit retirement, paid time off including vacation days, personal days and sick days and more!

If you are excited about working with a dedicated team of employees in a library where the focus is on learning, creativity, collaboration, and community interaction, then apply today! Please upload your resume and cover letter before submitting your application. First review of applications will be on Monday, March 6, 2023.

To apply: https://KeeneNH.gov/jobs
Job Description: Librarian II- Library Systems Administrator

THE CITY OF KEENE IS AN EQUAL OPPORTUNITY EMPLOYER.

– Posted 2/13/23

Research & Learning Specialist – Dartmouth College Library (Hanover, NH)

Dartmouth Library has an immediate opening for a full-time staff position providing administrative support for librarians in the areas of research support, teaching, collections, outreach, and scholarly communication and publishing initiatives.

Position Description: https://searchjobs.dartmouth.edu/postings/67177

Hiring range: $21.50-$24.48 per hour

Contact: Jennifer Natale, Head of Research & Learning with questions. 603-646-3965

Dartmouth College Library values diversity in all forms and believes that each employee brings a set of diverse experiences and identities to the workplace that makes us stronger, encourages innovation, and enhances our collective contributions. We encourage candidates to evaluate and explore our department as they move through our interview process. We continue to develop our hiring process to ensure our candidates are empowered to bring their whole selves to the interview process and encouraged to learn about our workplace.

We do this by:

  • Making all efforts to avoid scheduling interviews on religious or cultural days of observation.
  • Requiring all search committee members to be trained on understanding and reducing implicit bias.
  • Providing employees opportunities to learn, grow, and be challenged.
  • Fostering an inclusive and respectful work environment.

ABOUT DARTMOUTH Founded in 1769, Dartmouth is a member of the Ivy League and consistently ranks among the world’s greatest academic institutions. The Dartmouth Library is dedicated to supporting teaching, learning, and research and works in partnership with the students and faculty of the School of Arts & Sciences, the Thayer School of Engineering, the Tuck School of Business, the Geisel School of Medicine, and the Guarini School of Graduate and Advanced Studies. Dartmouth Library is supported by a highly committed staff of about 147. The Dartmouth College Library is a member of the Ivy Plus Libraries Confederation, the Association of Research Libraries, CRL, NERL, HathiTrust, CLIR/DLF, and the Library Publishing Coalition.

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

– Posted 2/13/23

Library Consultant, Library Operations – Vermont Department of Libraries (Barre, VT)

Title:  Library Consultant – Library Operations

Application Deadline Date:  02/27/2023
Req ID:  46329
Department:  Libraries
Location: Barre, VT, US
Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $29.79

Overview

The Vermont Department of Libraries (VTLIB) encourages innovative librarians to apply to serve as Library Consultant for Library Operations. The successful candidate is dedicated to ongoing learning, comfortable with the use of technology, and committed to collaboration. They will provide consulting, instruction, and web and print resource development for the Department, as well as statewide leadership with a focus on library operations. This job calls for a well-organized, diplomatic, and insightful professional who will represent the Department in statewide partnerships and initiatives, apply research-based planning, program development, and assessment, and have knowledge of current library trends.

Major duties include professional development instruction for Vermont public library staff and trustees; collaboration with partner organizations and state agencies on issues related to public libraries, including policy development and trainings; consulting on topics including municipal and non-profit operations, building management, budget and finance, strategic planning, community relations, and library boards. This consultant will serve as a lead in conference planning for library trustees and friends and will develop trainings and web-based content for library staff and trustees. The Library Consultant for Library Operations will be responsible for convening various library networking groups.

The Library Consultant for Library Operations works closely with a team of consultants at the Department to meet a wide range of needs for libraries in VT. This is a great opportunity to assist Vermont Libraries in their work toward a strong and sustainable future!

Visit this link to apply: https://careers.vermont.gov/job/Barre-Library-Consultant-Library-Operations-VT/991939900/

– Posted 2/10/23

Assistant Director – Newbury Public Library (Newbury, NH)

The Newbury Public Library in Newbury New Hampshire seeks an enthusiastic and experienced librarian to join our team as our Assistant Director. As Assistant Director, you will be an essential part of our small but vibrant community library, staffing the circulation desk, supervising the building and staff in the Director’s absence, handling InterLibrary Loans, managing collections, and developing programs. We are also hoping to expand in the very near future, so there is a lot of opportunity for growth, both with the physical space and with the position.

We are looking for an Assistant Director who is committed to creating an inclusive and welcoming environment, and who is not afraid to innovate and think outside the box. A successful candidate will be resourceful, technologically savvy, possess strong communication skills, and be able to provide excellent customer service to all ages.

This is a full-time position with benefits. Starting salary range is $45,000-$50,000, commensurate with experience. An MLS/MLIS degree or equivalent library experience is preferred. Position remains open until filled. The full job description is available here: http://newburynhlibrary.net/employment

Interested candidates may send cover letter, resume, and contact information for three professional references to: Lea McBain, director@newburynhlibrary.net
– Posted 2/9/23

Library Computer Assistant PT – Fletcher Free Library (Burlington, VT)

235 College St. Burlington, VT
$25.76Hour/Regular Part-time (20hrs/wk)/One weekend day per week, one weekday evening per week
Union: American Federation of State County and Municipal Employees (AFSCME)
Closing: 2/19/23

General Purpose

This position reports to the Technology Librarian/Technician Director and is responsible for supporting the public in using the Library’s computers, printers, copiers, scanners and fax machines. The Library Computer Assistant is responsible for assisting the public in using various software applications in the Library Tech Center, assisting card holders in signing on to the public computers through our time management system, and issuing guest passes to non-card holders. Provide instructional services in both individual and group settings. These services include one-on-one technology support to community members that include: signing up & using library online services; setting up and managing email accounts; assisting with basic technology needs for job seeking; assisting with basic technology needs for housing and misc. social services; etc.

This position is also responsible for maintaining, setting up, and resolving issues with the Library’s computers and troubleshooting hardware and software problems. This role performs basic maintenance on technology equipment, clean technology equipment, set-up for technology equipment, troubleshooting technology equipment, minor repair on technology equipment and perform other technological support duties as assigned. This position also assists with strategy for the library’s computers and networks, as well as recommends equipment and software. This position also assists with the development and teaching of technology classes both for the public and the library staff. This position assists with the hiring of classroom technology instructors and liaisons with them when needed.

Essential Job Functions

  • Explains, demonstrates and assists library users with use of Library equipment and software applications. May help patrons with operation of personal devices.
  • Teach digital literacy skills in individual and group settings. Instruction areas may include, but not be limited to, Microsoft Office, online platforms (i.e. Facebook, etc.), and mobile technology.
  • Perform security administration function for Public User Computers. Develops new computer classes that respond to emerging technologies and trends (i.e. new Apps, new devices, etc.)
  • Assists with data collection and presentations for library statistics.
  • Generates software reports from the library’s software vendors as needed.
  • Manages data collection for the Tech Center and for Computer Classes.
  • Suggests new technologies to improve library efficiencies.
  • Assists library users with wireless access on personal computers and electronic devices.
  • Maintains current knowledge of hardware and software, and provides assistance to users with the use of the latest technology.
  • Troubleshoots minor computer problems for library users and staff. Assists staff by identifying and reporting issues to them.
  • Performs computer set up and troubleshooting for programs, classes, webinars, or meeting room reservation.
  • Assists community groups and individuals with meeting room Audio-Visual equipment.
  • Prepares and performs preventive maintenance for public and staff computers and laptops.
  • Maintains operation and procedure records as required.
  • Performs Tech Center opening and closing procedures as required.
  • Uses personal computer, current software and other common office equipment.
  • Performs other related duties and special projects as assigned.
  • Uses problem solving skills to assist in determining priorities, finding timely solutions to departmental or system-wide issues and providing quality customer service.
  • Provides quality assistance to staff by seeking to understand their needs and providing relevant support. Remains calm even in stressful conditions.
  • Maintains a positive approach while doing daily tasks and when faced with adversity. Encourages and recognizes the contribution of others.
  • Looks for ways to provide quality support to promote Library services.
  • Tallies relevant statistics and creates statistical reports as needed.
  • Provides information to library users about the programs and services available at the library.
  • Provides basic reference service in-person, over the phone, and via email using print and electronic resources.
  • Refers patrons to a reference librarian for difficult to answer or research related questions.
  • Assists with training volunteers in the Computer Lab.
  • Provide a variety of patron services using a fully integrated automated library system, including but not limited to; entering patron data, such as name and address and issuing library cards; recording changes of address/name and using the notes field to record special circumstances, charging library materials in-and-out.
  • Searching the automated catalog to place holds; and process reserves and patron requests for information; renewing library books and materials for patrons in-house or over the telephone using ILS system. Use and help patrons with the OPAC as needed.
  • Answer phone calls, phone requests, take and distribute messages. Perform ready reference as needed.
  • Research and prepare order form for patron requests and provide correct information for Selectors or inter-library loan department.
  • Responsible for opening and closing procedure for library tech center.
  • Report violations of library rules or other conduct effecting library security to supervisor. Assists with trespass notices as needed.
  • Perform light custodial and grounds maintenance tasks as needed.

Qualifications/Basic Job Requirements

  • Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
  • Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
  • Bachelor’s Degree in a related field or 4 years of relevant experience required.
  • Ability to provide outstanding customer service in person, on the telephone, and via e-mail and other forms of electronic communication.
  • Ability to read, interpret, and apply technical manuals and documents required.
  • Able to operate, adjust and troubleshoot computer workstations required.
  • Ability to explore and research solutions to computer problems as they arise.
  • Ability to interpret and communicate computer problems, including working with the City of Burlington IT Department.
  • Familiar with publicly hosted email systems such as Gmail and Yahoo mail required.
  • Familiar with Microsoft operating systems and Microsoft Office/SharePoint applications required.
  • Familiar with webhosting software Drupal and WordPress.
  • General understanding of Apple OS and Linux OS.
  • Experience in working with Microsoft, Android and Android and Apple IO cellular and tablet devices.
  • Strong commitment to positive and polite public service.
  • Computer Lab and/or Library experience preferred.
  • Software installation experience preferred.
  • Ability to work independently after training is complete.
  • Regular attendance is necessary and is essential to meeting the expectations of the job functions.
  • Ability to understand and comply with City standards, safety rules and personnel policies.
  • Strong problem solving skills.
  • Detail oriented.
  • Demonstrates strong verbal communication in responding to library user and staff questions.
  • Uses clear written communication to share important information with coworkers in a timely manner.
  • Establishes rapport with users and staff.
  • Responsive to change and demonstrates adaptability.
  • Ability to work evenings and weekends or work at another facility, as needed.
  • Ability to assess volatile or potentially dangerous situations with patrons and follow library procedures.

Additional Information

Promoting a culture that reveres diversity and equity.
The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.

In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.

Applications for our employment opportunities are only accepted online through our Government Jobs website. https://www.governmentjobs.com/careers/burlingtonvt

For accessibility information or alternative formats, please contact Human Resources Department at 802-540-3057 or careers@burlingtonvt.gov.

– Posted 2/7/23