The Patron Services and Outreach Coordinator provides friendly, timely, and courteous service to patrons in-library and off-site. This position is responsible for performing patron service, technology assistance and general clerical work at the Help Desk. This employee manages patron records and the flow of items loaned to local patrons, and provides patrons with assistance in their research, provides some outreach services and youth programming support, and oversees volunteers for a variety of library needs.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
- Assist library patrons before other duties, both in person and on the phone;
- Provide a welcoming atmosphere for all patrons;
- Provide reader’s advisory services;
- Assist patrons with research including catalog and Inter Library Loans searches;
- Register and familiarize new patrons with library services;
- Manage and maintain the Help Desk to provide orderly circulation of library materials to patrons, including maintenance and creation of informational pamphlets and circulation related forms; handle program registrations;
- Maintain the patron database and provide a variety of patron services and reports using the library’s fully integrated automated library system
- Assist with collection of circulation and visit statistics as required; assist with compiling appropriate statistics;
- Receive fines and donations; handle petty cash receipts and records;
- Provide occasional outreach services outside the Library, such as delivery for homebound patrons, child care providers, senior housing; create positive relationships with partner organizations;
- A valid driver’s license and the ability to drive own personal vehicle with valid insurance to some off-site locations (Reimbursement will be provided for mileage.);
- Assist with the training of new staff and subs and maintain and update circulation and volunteer procedure documents;
- Assist with Youth Programming on occasion;
- Along with the Library Director, manage library volunteers, including recruitment, training, scheduling, and recognition;
- Create and arrange library displays and self-directed (“passive”) programs along with other staff;
- Notify staff of comments and suggestions received at the circulation desk; refer problems to Library Director or Assistant Librarian;
- Support advertising of events and services with displays, communications at the circulation desk and select social media including Instagram, Facebook and Front Porch Forum and occasionally produce physical fliers
- Contributes to the Library’s website content
- Attend workshops, webinars and conferences to keep abreast of changes in library science; attend monthly staff meetings and other trainings;
- Assume additional duties as required.
PREFERRED TECHNOLOGY SKILLS:
- Basic skills in Excel;
- Intermediate proficiency in Word, Publisher or Canva, email, social media, internet and database searching, fax, scanner, photocopiers, audio-visual equipment, and common electronic tablets and readers;
- Ability to gain proficiency in Circulation, Patron, and Searching modules of the library’s ILS, and databases to which the library subscribes.
- Ability to actively learn and teach library third party vendor platforms such as downloadable e- and audiobooks, streaming and other online resources.
Work place communication
- Maintains a professional attitude and conduct in relationships with colleagues.
- Fosters a congenial workplace atmosphere that supports all staff.
- Communicates effectively with other staff.
- Attention to detail;
- Ability to interact with co-workers and the public in a professional and courteous manner;
- The ability to communicate in writing so as to represent the Library with professionalism;
- A commitment to serving with equity across diverse cultures and constituencies;
- Availability to work some evening and Saturday hours.
- Effective verbal and written communication skills.
Must hold a Bachelor’s degree. Vermont Public Library Certification is desirable, or a MLIS from an ALA accredited program. Experience in a library setting is preferred or an equivalent combination of knowledge and experience in working with a broad community with in-person customer service.
This position receives supervision from the Library Director.
This position supervises adult and student volunteers.
Pay starts at $19.00 an hour.
– Posted 5/10/23