Patron Services and Outreach Coordinator – Waterbury Public Library (Waterbury, VT)

Summary
The Patron Services and Outreach Coordinator provides friendly, timely, and courteous service to patrons in-library and off-site. This position is responsible for performing patron service, technology assistance and general clerical work at the Help Desk. This employee manages patron records and the flow of items loaned to local patrons, and provides patrons with assistance in their research, provides some outreach services and youth programming support, and oversees volunteers for a variety of library needs.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Assist library patrons before other duties, both in person and on the phone;
Provide a welcoming atmosphere for all patrons;
Provide reader’s advisory services;
Assist patrons with research including catalog and Inter Library Loans searches;
Register and familiarize new patrons with library services;
Manage and maintain the Help Desk to provide orderly circulation of library materials to patrons, including maintenance and creation of informational pamphlets and circulation related forms; handle program registrations;
Maintain the patron database and provide a variety of patron services and reports using the library’s fully integrated automated library system
Assist with collection of circulation and visit statistics as required; assist with compiling appropriate statistics;
Receive fines and donations; handle petty cash receipts and records;
Provide occasional outreach services outside the Library, such as delivery for homebound patrons, child care providers, senior housing; create positive relationships with partner organizations;
A valid driver’s license and the ability to drive own personal vehicle with valid insurance to some off-site locations (Reimbursement will be provided for mileage.);
Assist with the training of new staff and subs and maintain and update circulation and volunteer procedure documents;
Assist with Youth Programming on occasion;
Along with the Library Director, manage library volunteers, including recruitment, training, scheduling, and recognition;
Create and arrange library displays and self-directed (“passive”) programs along with other staff;
Notify staff of comments and suggestions received at the circulation desk; refer problems to Library Director or Assistant Librarian;
Support advertising of events and services with displays, communications at the circulation desk and select social media including Instagram, Facebook and Front Porch Forum and occasionally produce physical fliers
Contributes to the Library’s website content
Attend workshops, webinars and conferences to keep abreast of changes in library science; attend monthly staff meetings and other trainings;
Assume additional duties as required.

PREFERRED TECHNOLOGY SKILLS:

Basic skills in Excel;
Intermediate proficiency in Word, Publisher or Canva, email, social media, internet and database searching, fax, scanner, photocopiers, audio-visual equipment, and common electronic tablets and readers;
Ability to gain proficiency in Circulation, Patron, and Searching modules of the library’s ILS, and databases to which the library subscribes.
Ability to actively learn and teach library third party vendor platforms such as downloadable e- and audiobooks, streaming and other online resources.

Work place communication

Maintains a professional attitude and conduct in relationships with colleagues.
Fosters a congenial workplace atmosphere that supports all staff.
Communicates effectively with other staff.

OTHER

Attention to detail;
Ability to interact with co-workers and the public in a professional and courteous manner;
The ability to communicate in writing so as to represent the Library with professionalism;
A commitment to serving with equity across diverse cultures and constituencies;
Availability to work some evening and Saturday hours.
Effective verbal and written communication skills.

MINIMUM QUALIFICATIONS:
Must hold a Bachelor’s degree. Vermont Public Library Certification is desirable, or a MLIS from an ALA accredited program. Experience in a library setting is preferred or an equivalent combination of knowledge and experience in working with a broad community with in-person customer service.

SUPERVISION RECEIVED:
This position receives supervision from the Library Director.

SUPERVISON PERFORMED:
This position supervises adult and student volunteers.

Pay starts at $19.00 an hour.

– Posted 5/10/23

Library Director – Abbott Library (Sunapee NH)

Duties/Description: The Abbott Library located in Sunapee NH, a small New England town that enjoys proximity to Lake Sunapee and Mount Sunapee, is seeking an innovative, energetic, experienced and future-ready library professional to provide leadership to its vibrant community library.

The Director will oversee a staff of seven employees (4.5 FTE.) This staff includes a full-time Assistant Director, Technology and Outreach Librarian, and Youth Services Librarian. In addition, the library enjoys the support of more than 1300 hours of volunteer service each year. The Director is also responsible for administration, management, (including fiscal oversight) and advocacy for the library.

The ideal candidate is a strategic problem solver who is flexible, positive, creative, patient, decisive, and technologically adroit. Additionally, the ideal candidate has demonstrated success aligning people, process and technology; excellent leadership, communication, interpersonal and customer relationship skills; and is committed to outstanding patron service. A finely tuned sense of humor is not required but highly desirable.

The library serves a community of 3,342 year-round residents and a large seasonal community. It operates with an annual budget of $530,000. The construction of the library building was completed in 2014, and it offers meeting rooms for library and community use, a fireplace, comfortable seating, and a beautiful view of Mount Sunapee.

The Director will work closely with the Board of Trustees, the Friends of the Library and the Abbott Library Foundation to raise funds and advocate for the library. In past years, these organizations have contributed $25,000-$50,000 per year of additional funding for the library.

A full job description is available by request.

Qualifications: Master’s Degree in Library Science from an ALA-accredited school is strongly preferred. Two to five years of progressively responsible experience in professional library work, including three years of administrative and supervisory responsibility in a library setting is desired. Candidates who can begin before July 24, 2023 will be given preference.

Starting Salary Range: $73,424 – $79,081 with an excellent benefits package including health and dental insurance, short-term and long-term disability and participation in the New Hampshire Retirement System.

Closing Date: Applications received before May 2, 2023 will receive first consideration. The position will remain open until filled.

EOE

Application: if interested, please send a letter of application, resume, and three references by email to: directorsearch@abbottlibrary.org

– Posted 4/12/23

Library Assistant – Georgia Public Library (Georgia, VT)

Georgia Public Library is accepting applications for a Library Assistant.

Do you love books? Are you warm, detail-oriented, and flexible? Do you have good customer service skills and knowledge of Microsoft Office Suite? Georgia Public Library needs a personable bookworm to be responsible for shelving, and checking books in and out for patrons.

14-16 hours per week. Saturdays 9-1 required. Potential for additional hours. Starting pay $15.00/hour.

Send cover letter and resume to Librarydirector@townofgeorgia.com

Deadline 4/16/23

Library Assistant: Outreach and Materials Processing

Overdues: Run overdue list weekly, outreach to patrons following established overdue procedures
Holds: Run holds in KOHA daily at the start of shift. Ensure that patrons are receiving books they have requested.
Materials Processing: Ensure that periodicals, new acquisitions, and donations are shelf ready, except for cataloging. Assist with weeding as assigned, including running circulation history, pulling books, deleting them and maintaining records. Repair/ mend as necessary.
Displays: Strive to provide visually attractive displays for reading themes and programs to enhance the services the library offers. Displays should be refreshed on a regular basis. Update outdoor sign regularly.Post monthly calendar to website, ensure website is updated regularly.
Patron services: check books in and out, answer reference and computer questions, provide assistance accessing ListenUp! VT and VT Online Learning, hoopla and provide reader advisory when sought
Answer the phone and respond to phone messages promptly
Schedule Community Room
Shelve materials accurately
Shelf read
Maintain cleanliness and order in the library
Maintain patron records, including issuing library cards and necessary updates
Follow opening and closing procedures
Other duties as assigned

– Posted 4/12/23

Librarian – Mary Blood Memorial Library (West Windsor, VT)

The Mary Blood Memorial Library is searching for a new Librarian. This position is currently 16 hours per week, though this could increase. The Librarian oversees one 12 hour per month Library Assistant and one part-time Youth Services Coordinator, scheduled for 10 hours per month. The Librarian meets with the library board once a month and reports to both the library board and the town select board.

Primary duties are to create a warm and welcoming resource for the community. As the sole librarian, duties include applying professional standards in collection development, programming, reference, cataloging, scheduling, managing personnel, planning, and service to the community. As a member of GMLC using KOHA, this year we began to digitize the contents of the 123 year old library.

West Windsor (and the village of Brownsville) has a small and widely dispersed population of about 1,300 people. Our library is supported by a very active “Friends of the MLB” organization. We have an amazing general store and café, a community run ski and recreation area, an active historical society, a volunteer fire department, and our Albert Bridge K-6 elementary school. We are located about ten miles west of Route 91 at the base of Mt. Ascutney.

The Mary Blood Memorial Library has recently undergone many improvements, including;

installation of a state-of-the-art HVAC system
insulated the lower level
redesigned the main reading room, purchasing comfortable and attractive seating
culled the collection of outdated material and with carefully selected contemporary books
digitizing our collection (ongoing) and created a user-friendly web site (will go live soon)
increased patron hours
implement a new library card system (ongoing)

Rate of pay is competitive and based on experience, with potential for holiday/sick/vacation pay or retirement plan in the future. MLS degree preferred and/or the Vermont Certificate of Public Librarianship. Must be able to work well with a range of ages and abilities. If interested, please send a letter of application and resume to mfepstein@gmail.com using the subject heading MLB Librarian Position Available.

– Posted 4/4/23

Outreach/Programming Librarian – Richmond Free Library (Richmond, VT)

The Richmond Free Library is seeking an Outreach and Programming Library Assistant II. This position is ideal for someone who loves the role and potential of libraries, enjoys working with people, and is a team player who can work independently and see projects to completion.

JOB DESCRIPTION
Richmond Free Library
Library Assistant 2: Outreach and Programming
Part-time, 24 hours per week, Min $18/hr
Some evening and weekend hours required

The Outreach and Programming Librarian is responsible for developing and implementing programming for the library (primarily adult, with some support of youth and family programs) and promoting the Richmond Free Library’s services, resources, and programs in the community. This person will also lead the library’s sustainability initiative to achieve certification through the Sustainable Libraries Initiative. In addition, this person will assist patrons and carry out general library services and duties as needed.

Essential Job Functions

Develops and implements effective programming and events for adults, and in conjunction with youth librarian for families and youth.
Develops, implements and monitors promotion and outreach about library services including communication through online portals, such as our webpage, Facebook page, and Front Porch Forum; posters; local print newspapers and online calendars with direction from the Director and Youth Librarian.
Pursues certification through the Sustainable Library Initiative, embedding the concepts of triple bottom line sustainability (using practices that are environmentally sound, economically feasible, and socially equitable) into library practices, and communicating the library’s efforts to become a leader in environmental sustainability to the wider community.
Knowledge of and ability to facilitate use of digital resources such as Libby, Hoopla or Library’s catalog with patrons.
Fosters collaborative relationships with individuals and organizations.
Assists patrons and carries out general library services as needed.

Experience and Qualifications

Professional experience in a public library setting is preferred.
Familiarity with and passion for the role and importance of public libraries.
Demonstrated results in creating engaging, successful programming, and event management with diverse topics.
Familiarity with digital communication avenues and demonstrated ability to promote/market events, programs and services through various channels.
Knowledge of PC/Windows functions and applications (including Microsoft Office, Internet browsers, associated devices, email applications, basic technical trouble-shooting).
Attention to detail and careful accuracy in work.
Excellent written and verbal skills and public speaking ability.

Education

BA or BS required

Physical Requirements

Work is performed under typical library and office conditions. Duties require intermittent light to moderate physical effort in carrying, lifting, or moving materials, boxes, or equipment. Duties may also include some general maintenance, such as light cleaning, removal of trash and recycling, and snow shoveling.

Please send a cover letter and resume to Richmond, Library Director, Rebecca Mueller, at library@richmondvt.gov or Richmond Free Library, PO Box 997, Richmond VT 05477.

– Posted 4/4/23

Library Services Coordinator and Library Substitutes – Tucker Free Library (Henniker, NH)

BUILDING OUR TEAM AT TUCKER FREE LIBRARY, HENNIKER NH

Join the staff of our award-winning library!

We are looking for the people who fit within our organizational value system and the ideal candidates must possess a willingness and interest in expanding one’s skills and learning new job activities. As our world changes our staff have greatly broadened their skills and taken on new tasks seemingly unrelated to “library skills”. We want staff members who are courageous, willing to seek out and take on new challenges.

Library experience is not required. We will train you on library particulars.

POSITIONS INCLUDE:

Library Services Coordinator (28 hours per week)

Library Substitutes (per need)

GO TO OUR WEBSITE AND READ THE JOB DESCRIPTION AND SPECIFIC DIRECTION TO TAKE IN COMPOSING YOUR COVER LETTER.

EMAIL RESUME & COVER LETTER TO:

Please indicate in the SUBJECT LINE which position you are applying for.

Lynn M. Piotrowicz
Tucker Free Library
PO BOX 688
Henniker, NH 03242
tuckerfree@comcast.net

The Tucker Free Library is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All are welcome to apply.

Review of applications will begin on April 5th. The positions remain open until filled. To see full details, go to tuckerfreelibrary.org

– Posted 4/3/23

Help/Reference Desk – Rutland Free Library (Rutland, VT)

Rutland Free Library is looking for a librarian for our Help / reference Desk. Primary duties include assisting users with our public computers — especially printing — basic upkeep of public computers, readers’ advisory, and generally helping users access the collection and find their way around the building.

An ideal candidate will have a degree in library and information science but experience working in a reference environment will be considered in lieu of a degree. Good technology skills are a must. We use Koha, Aspen, Deep Freeze, Comprise, Assabet, Libby, Palace, and Kanopy software, and troubleshooting print jobs is pretty much a daily task.

Rutland Free Library is an independent, 501(c)3 nonprofit organization whose sole responsibility is providing library services to the communities of Rutland City, Rutland Town, Mendon, Tinmouth, and Ira, which support our work through taxes. We are large only by Vermont standards, with some 80,000 titles available. We lend in print, ebook, audiobook on CD, as well as streaming video, music, and audiobooks.

This is a 15-hour position with limited prorated benefits. It will require some evening and Saturday work shared among librarians. Starting wage is $29.03 / hour.

Please send a résumé and letter of interest to Director Randal Smathers at randal@rutlandfree.org.

Applications will close Monday, March 13.

– Posted 3/4/23

Librarian Cataloger – Pease Public Library (Plymouth, NH)

Search extended. The Pease Public Library in Plymouth, NH is seeking a Librarian Cataloger with excellent communication skills. Applicants must be able to demonstrate flexibility, good judgement and good humor under varying circumstances. The ability to multi-task and provide quality customer service is essential. Must be a community-oriented, hands-on team player. Some Saturday and evening hours are required.

Position Purpose:

Performs professional library and cataloging duties and provides service and assistance to patrons at the circulation desk. Performs all other related duties as required.

Essential Functions:

Responsible for cataloging which includes creating records in the library database for each item the library acquires. This includes books, DVDs, audiobooks, magazines, and other items such as puzzles.
MARC records are created using a specific system and requires knowledge of bibliographic standards for metadata as well as Dewey Decimal Classification.
Physically processes items being added to and withdrawn from the library collection.
Maintains consistency in the catalog classification and processing of library materials.
Maintains statistics on the collection inventory and technical services activity.
Purchases all adult fiction, adult audiobooks and large print fiction and nonfiction.
Deselects and discards materials which involves evaluating the existing collection to determine materials that are damaged, outdated, not being used, or otherwise need to be removed from the collection.
Prepares the monthly newsletter that is sent to patrons. Coordinates submissions from staff and incorporates library events and highlights topics of interest based on various themes and seasons.
Registers patrons for the use of the various library services, including library cards, study rooms, museum passes, book groups and library programs.
Makes library special collections available to a wide variety of users across formats.
Assists patrons in using the library’s public computers and the software available on them including Microsoft Office applications, Internet browsers, printers, and scanners.
Answers in-depth, complex reference questions in person, by phone and using email. Helps patrons locate materials by placing holds, initiating inter-library requests, and processing purchase requests.
Creates and implements adult programming and the marketing materials for adult programming.
Performs similar or related work as required, directed or as situation dictates.

Recommended Minimum Qualifications:

Education, Training and Experience:

Master’s Degree in Library Science preferred. Minimum of one-year library cataloging experience and three years in a public library setting; or an equivalent combination of education and experience.

Knowledge, Ability and Skill:

Knowledge: Knowledge of the principles and practices of professional library work; and working knowledge of computerization and appropriate library applications. Knowledge of cataloging rules and procedures. Knowledge of the Dewey Decimal Classification system. Demonstrated commitment to the mission and philosophy of public library service. The ability to maintain effective working relationships with staff members, Trustees, community groups, and other libraries.

Ability: Ability to work with library customers and staff in a friendly, efficient manner. Ability to listen and communicate effectively. Ability to use computerized library systems and related equipment. Ability to master current and emerging technologies in cataloging. Ability to interpret and follow policies and procedures and to operate standard office equipment.

Skill: Excellent customer service skills. Strong written and verbal communication skills. Proficient computer skills; interpersonal and problem-solving skills.

Supervision:

Supervision Scope: This position performs various duties requiring a thorough knowledge of departmental operations and the ability to complete assigned tasks according to established procedures and protocol.

Supervision Received: Work is performed under the general direction of the Library Director and Assistant Library Director.

Supervision Given: None, excepting volunteers and/or work-study students.

Job Environment:

Work is performed under typical office and library conditions; the noise level is moderately noisy.
Operates computer, telephone, copier, and other standard office equipment.
Employee has frequent contact with the general public, patrons, libraries, and community groups. Contacts are in person, via email or by telephone and involve an information exchange dialogue.
Errors could result in delays or loss of library services, and/or poor public relations.

Physical Requirements:

Regularly required to walk, bend, reach, stand, sit, talk, and hear; operate objects, tools, or controls; pick up paper, files, and other common office objects. Ability to view computer screens and work with details for extended periods of time. May move objects weighing up to 30 pounds. Must be able to communicate. Vision and hearing at or correctable to normal ranges.

Benefits: Comprehensive health and dental insurance. We are part of the NH State Retirement System.

Hours: This is a full-time, 40 hour per week position. Some Saturday and evening hours are required.

Salary: $19.58/hr., $40,726 annual to start. Annual COLA raise on 7/1/23.

Interested candidates please submit a resume and contact information for three professional references prior to March 17, 2023 to:

Diane Lynch, Pease Public Library Director
1 Russell Street
Plymouth, NH 03264
dlynch@peasepubliclibrary.org

No phone calls, please.

Pay Equity/Equal Opportunity/Americans with Disabilities Act Employer

Plymouth, N.H. is a vibrant community committed to diversity, arts and education. The Pease Public Library Staff is honored to provide its citizens with exceptional service, information, technology, and entertainment.

– Updated 3/1/23

Library Computer Assistant – Fletcher Free Library (Burlington, VT)

Library Computer Assistant – Full Time

235 College St. Burlington, VT
$25.76 Hour/Regular Full-time (40 hrs/wk)/One weekend day per week, one weekday evening per week
Union: American Federation of State County and Municipal Employees (AFSCME)
Closing: 3/5/23

General Purpose
This position reports to the Technology Librarian/Technician Director and is responsible for supporting the public in using the Library’s computers, printers, copiers, scanners and fax machines. The Library Computer Assistant is responsible for assisting the public in using various software applications in the Library Tech Center, assisting card holders in signing on to the public computers through our time management system, and issuing guest passes to non-card holders. Provide instructional services in both individual and group settings. These services include one-on-one technology support to community members that include: signing up & using library online services; setting up and managing email accounts; assisting with basic technology needs for job seeking; assisting with basic technology needs for housing and misc. social services; etc.

This position is also responsible for maintaining, setting up, and resolving issues with the Library’s computers and troubleshooting hardware and software problems. This role performs basic maintenance on technology equipment, clean technology equipment, set-up for technology equipment, troubleshooting technology equipment, minor repair on technology equipment and perform other technological support duties as assigned. This position also assists with strategy for the library’s computers and networks, as well as recommends equipment and software. This position also assists with the development and teaching of technology classes both for the public and the library staff. This position assists with the hiring of classroom technology instructors and liaisons with them when needed.

Essential Job Functions

Explains, demonstrates and assists library users with use of Library equipment and software applications. May help patrons with operation of personal devices.
Teach digital literacy skills in individual and group settings. Instruction areas may include, but not be limited to, Microsoft Office, online platforms (i.e. Facebook, etc.), and mobile technology.
Perform security administration function for Public User Computers. Develops new computer classes that respond to emerging technologies and trends (i.e. new Apps, new devices, etc.)
Assists with data collection and presentations for library statistics.
Generates software reports from the library’s software vendors as needed.
Manages data collection for the Tech Center and for Computer Classes.
Suggests new technologies to improve library efficiencies.
Assists library users with wireless access on personal computers and electronic devices.
Maintains current knowledge of hardware and software, and provides assistance to users with the use of the latest technology.
Troubleshoots minor computer problems for library users and staff. Assists staff by identifying and reporting issues to them.
Performs computer set up and troubleshooting for programs, classes, webinars, or meeting room reservation.
Assists community groups and individuals with meeting room Audio-Visual equipment.
Prepares and performs preventive maintenance for public and staff computers and laptops.
Maintains operation and procedure records as required.
Performs Tech Center opening and closing procedures as required.
Uses personal computer, current software and other common office equipment.
Performs other related duties and special projects as assigned.
Uses problem solving skills to assist in determining priorities, finding timely solutions to departmental or system-wide issues and providing quality customer service.
Provides quality assistance to staff by seeking to understand their needs and providing relevant support. Remains calm even in stressful conditions.
Maintains a positive approach while doing daily tasks and when faced with adversity. Encourages and recognizes the contribution of others.
Looks for ways to provide quality support to promote Library services.
Tallies relevant statistics and creates statistical reports as needed.
Provides information to library users about the programs and services available at the library.
Provides basic reference service in-person, over the phone, and via email using print and electronic resources.
Refers patrons to a reference librarian for difficult to answer or research related questions.
Assists with training volunteers in the Computer Lab.
Provide a variety of patron services using a fully integrated automated library system, including but not limited to; entering patron data, such as name and address and issuing library cards; recording changes of address/name and using the notes field to record special circumstances, charging library materials in-and-out.
Searching the automated catalog to place holds; and process reserves and patron requests for information; renewing library books and materials for patrons in-house or over the telephone using ILS system. Use and help patrons with the OPAC as needed.
Answer phone calls, phone requests, take and distribute messages. Perform ready reference as needed.
Research and prepare order form for patron requests and provide correct information for Selectors or inter-library loan department.
Responsible for opening and closing procedure for library tech center.
Report violations of library rules or other conduct effecting library security to supervisor. Assists with trespass notices as needed.
Perform light custodial and grounds maintenance tasks as needed.

Qualifications/Basic Job Requirements

Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
Bachelor’s Degree in a related field or 4 years of relevant experience required.
Ability to provide outstanding customer service in person, on the telephone, and via e-mail and other forms of electronic communication.
Ability to read, interpret, and apply technical manuals and documents required.
Able to operate, adjust and troubleshoot computer workstations required.
Ability to explore and research solutions to computer problems as they arise.
Ability to interpret and communicate computer problems, including working with the City of Burlington IT Department.
Familiar with publicly hosted email systems such as Gmail and Yahoo mail required.
Familiar with Microsoft operating systems and Microsoft Office/SharePoint applications required.
Familiar with webhosting software Drupal and WordPress.
General understanding of Apple OS and Linux OS.
Experience in working with Microsoft, Android and Android and Apple IO cellular and tablet devices.
Strong commitment to positive and polite public service.
Computer Lab and/or Library experience preferred.
Software installation experience preferred.
Ability to work independently after training is complete.
Regular attendance is necessary and is essential to meeting the expectations of the job functions.
Ability to understand and comply with City standards, safety rules and personnel policies.
Strong problem solving skills.
Detail oriented.
Demonstrates strong verbal communication in responding to library user and staff questions.
Uses clear written communication to share important information with coworkers in a timely manner.
Establishes rapport with users and staff.
Responsive to change and demonstrates adaptability.
Ability to work evenings and weekends or work at another facility, as needed.
Ability to assess volatile or potentially dangerous situations with patrons and follow library procedures.

Additional Information

Promoting a culture that reveres diversity and equity.
The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.
In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.

Applications for our employment opportunities are only accepted online through our Government Jobs website. https://www.governmentjobs.com/careers/burlingtonvt

For accessibility information or alternative formats, please contact Human Resources Department at 802-540-3057 or careers@burlingtonvt.gov.

– Posted 2/25/23

Library Computer Assistant PT – Fletcher Free Library (Burlington, VT)

235 College St. Burlington, VT
$25.76Hour/Regular Part-time (20hrs/wk)/One weekend day per week, one weekday evening per week
Union: American Federation of State County and Municipal Employees (AFSCME)
Closing: 2/19/23

General Purpose

This position reports to the Technology Librarian/Technician Director and is responsible for supporting the public in using the Library’s computers, printers, copiers, scanners and fax machines. The Library Computer Assistant is responsible for assisting the public in using various software applications in the Library Tech Center, assisting card holders in signing on to the public computers through our time management system, and issuing guest passes to non-card holders. Provide instructional services in both individual and group settings. These services include one-on-one technology support to community members that include: signing up & using library online services; setting up and managing email accounts; assisting with basic technology needs for job seeking; assisting with basic technology needs for housing and misc. social services; etc.

Essential Job Functions

Explains, demonstrates and assists library users with use of Library equipment and software applications. May help patrons with operation of personal devices.
Teach digital literacy skills in individual and group settings. Instruction areas may include, but not be limited to, Microsoft Office, online platforms (i.e. Facebook, etc.), and mobile technology.
Perform security administration function for Public User Computers. Develops new computer classes that respond to emerging technologies and trends (i.e. new Apps, new devices, etc.)
Assists with data collection and presentations for library statistics.
Generates software reports from the library’s software vendors as needed.
Manages data collection for the Tech Center and for Computer Classes.
Suggests new technologies to improve library efficiencies.
Assists library users with wireless access on personal computers and electronic devices.
Maintains current knowledge of hardware and software, and provides assistance to users with the use of the latest technology.
Troubleshoots minor computer problems for library users and staff. Assists staff by identifying and reporting issues to them.
Performs computer set up and troubleshooting for programs, classes, webinars, or meeting room reservation.
Assists community groups and individuals with meeting room Audio-Visual equipment.
Prepares and performs preventive maintenance for public and staff computers and laptops.
Maintains operation and procedure records as required.
Performs Tech Center opening and closing procedures as required.
Uses personal computer, current software and other common office equipment.
Performs other related duties and special projects as assigned.
Uses problem solving skills to assist in determining priorities, finding timely solutions to departmental or system-wide issues and providing quality customer service.
Provides quality assistance to staff by seeking to understand their needs and providing relevant support. Remains calm even in stressful conditions.
Maintains a positive approach while doing daily tasks and when faced with adversity. Encourages and recognizes the contribution of others.
Looks for ways to provide quality support to promote Library services.
Tallies relevant statistics and creates statistical reports as needed.
Provides information to library users about the programs and services available at the library.
Provides basic reference service in-person, over the phone, and via email using print and electronic resources.
Refers patrons to a reference librarian for difficult to answer or research related questions.
Assists with training volunteers in the Computer Lab.
Provide a variety of patron services using a fully integrated automated library system, including but not limited to; entering patron data, such as name and address and issuing library cards; recording changes of address/name and using the notes field to record special circumstances, charging library materials in-and-out.
Searching the automated catalog to place holds; and process reserves and patron requests for information; renewing library books and materials for patrons in-house or over the telephone using ILS system. Use and help patrons with the OPAC as needed.
Answer phone calls, phone requests, take and distribute messages. Perform ready reference as needed.
Research and prepare order form for patron requests and provide correct information for Selectors or inter-library loan department.
Responsible for opening and closing procedure for library tech center.
Report violations of library rules or other conduct effecting library security to supervisor. Assists with trespass notices as needed.
Perform light custodial and grounds maintenance tasks as needed.

Qualifications/Basic Job Requirements

Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
Bachelor’s Degree in a related field or 4 years of relevant experience required.
Ability to provide outstanding customer service in person, on the telephone, and via e-mail and other forms of electronic communication.
Ability to read, interpret, and apply technical manuals and documents required.
Able to operate, adjust and troubleshoot computer workstations required.
Ability to explore and research solutions to computer problems as they arise.
Ability to interpret and communicate computer problems, including working with the City of Burlington IT Department.
Familiar with publicly hosted email systems such as Gmail and Yahoo mail required.
Familiar with Microsoft operating systems and Microsoft Office/SharePoint applications required.
Familiar with webhosting software Drupal and WordPress.
General understanding of Apple OS and Linux OS.
Experience in working with Microsoft, Android and Android and Apple IO cellular and tablet devices.
Strong commitment to positive and polite public service.
Computer Lab and/or Library experience preferred.
Software installation experience preferred.
Ability to work independently after training is complete.
Regular attendance is necessary and is essential to meeting the expectations of the job functions.
Ability to understand and comply with City standards, safety rules and personnel policies.
Strong problem solving skills.
Detail oriented.
Demonstrates strong verbal communication in responding to library user and staff questions.
Uses clear written communication to share important information with coworkers in a timely manner.
Establishes rapport with users and staff.
Responsive to change and demonstrates adaptability.
Ability to work evenings and weekends or work at another facility, as needed.
Ability to assess volatile or potentially dangerous situations with patrons and follow library procedures.

Additional Information

In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.

Applications for our employment opportunities are only accepted online through our Government Jobs website. https://www.governmentjobs.com/careers/burlingtonvt

For accessibility information or alternative formats, please contact Human Resources Department at 802-540-3057 or careers@burlingtonvt.gov.

– Posted 2/7/23